What are the responsibilities and job description for the Account Manager - Seattle position at MetLife Services and Solutions, LLC?
Description and Requirements Role Value Proposition Account Managers are a key role in the Regional Business service delivery model. The role is a single point of contact for Brokers and provides key support functions across our different Regional Market customer segments, as well as support our sales partners with internal and external pre and post-sale activities associated with the acquisition of new business and in maintaining existing customer relationships. Key Responsibilities Directly aligned to assigned distributions' book of business for 2-5K livesAccountable for building and maintaining strong relationships with broker account teams and clients as needed to ensure satisfaction and loyaltyFacilitate weekly calls with internal partners who share common broker / customer relationships to ensure deliverables are metServe as the single point of contact with overall accountability for broker service-related customer inquiries and escalations, and work with internal partners to meet expectations and resolve all concerns including but not limited to experience reports and broker commissions.Accountable for identifying opportunities to cross sell additional products and re-enrollment opportunities to increase participation / revenue, in collaboration with Account Executive , and Underwriting.Accountable for leading and coordinating customer and broker facing meetings either in person or virtually including stewardship and renewals in partnership with Account Executive and Client Service Consultant.Track the performance of the services provided, analyze results and provide insights and recommendation for improvement. Present results, along with other members of the MetLife account team, at Broker Stewardship.Actively participate in finalist meetings for prospective customers and implementation meetings, as neededDemonstrate strong customer-specific product knowledge and provide consultative assistance regarding potential plan changes to customer benefit plans, while staying informed of specific customer activities taking place (acquisitions, divestures, layoffs, budget challenges, etc.) Responsible for book of business renewal oversight and persistency and profitability outcomes, in coordination with Account Executive and Underwriter.Develop and execute targeted marketing and education campaigns showcasing expertise, demonstrating value, and keeping clients engaged.Maintain accurate customer information, references, and account plans in salesforce.com, in collaboration with Client Service Consultant.Ensure timely submission and validation of Broker of Record (BOR) changes.Additionally, ensure all compliance requirements are met. Required Experience and Skills 3 years related experience, such as account management or customer service working in a fast paced, complex environmentStrong group benefits product knowledge and possess knowledge of plan designs, benefit features and how claims are paid.Proactive customer focused mindsetStrong focus on customer satisfaction and obtaining resultsProven ability in building relationships both internally and externally with people at all levels of the organizationAbility to analyze data to influence and execute on renewal decisionsExcellent presentation skills, oral and written communication skillsAttention to detailLead team meetingsCritical thinking and problem-solving skills to deliver client focused solutionsStrong commitment to meeting metrics Proficient computer navigation skills and ability to work in multiple systems simultaneously (Microsoft suite, different company platforms)Proficient experience using SalesforceHigh School diplomaMust already hold or be able to obtain State Life, Accident and Health license within 90 days of date of hireRegular travel in local market (10% - 20%) Preferred Experience and Skills Bachelor's degree in related field5 years related account management or customer service experience in the insurance industryStrong understanding of industry marketplace and legal developmentsStrong focus on customer satisfaction and obtaining results The salary range for applicants for this position is 73,000 to 97,400 plus additional incentive plan. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical / prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces™ for 2024, as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!Equal Employment Opportunity / Disability / Veterans If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. 73,000 to 97,400 plus additional incentive plan
