What are the responsibilities and job description for the Agile Marketing Director position at MetLife Services and Solutions, LLC?
Description and Requirements
The MetLife Marketing organization is evolving to enable our Next Frontier strategy. The organization has outlined a new vision - to be a customer-centric and data-driven growth engine that takes accountability for contributing meaningful enterprise value and building customer equity.
The organization is on a journey to create a high-performing team equipped with modern capabilities. This will require us to change the organization's expectation of marketing and shift the Marketing focus areas. The expected outcomes of this evolution are 1) growth - marketing as an investment with a predictable contribution to enterprise value, 2) efficiency / effectiveness through a data-driven DNA, 3) capability maturity leading to sophisticated technical and strategic capabilities, and 4) talent alignment to enable a modern, agile marketing organization that nurtures, develops, and attracts top talent.
The Director of Agile Marketing is a player-coach role responsible for leading, mentoring, and developing a team of agile marketing managers and the education and enablement of marketers across Global Brand and Marketing. This individual will spearhead the adoption and continuous improvement of agile marketing practices across the organization. As the player-coach this person will run scrums / agile ceremonies etc. for one or more Marketing PODs made up of a cross-functional core team and extended team. This person will drive the development of training materials, manage key agile marketing initiatives, and ensure consistent application of agile principles in the day-to-day operations of the MetLife marketing department.
The ideal candidate will have a strong background in agile marketing, possess excellent leadership skills, and be passionate about fostering a culture of continuous improvement and collaboration.
KEY RESPONSIBILITIES :
- Team Leadership and Coaching : Hire, lead, mentor, and manage a team of agile marketing managers. Act as a coach for both individual contributors and teams to foster agile adoption and ensure effective execution of marketing initiatives.
- Training and Development : Develop and deliver training programs and materials related to agile marketing methodologies that best work in and for the MetLife Global Brand and Marketing team. Ensure all team members, including Agile Marketing Managers and all marketing staff, are equipped to effectively apply agile principles in their work.
- Agile Framework Management : Oversee the implementation and management of agile marketing processes, including sprint planning, daily stand-ups, retrospectives, and sprint reviews. Ensure the consistent and efficient operation of all agile teams, both as a Scrum Master and leader of other Scrum Managers, also known as Agile Marketing Managers.
- Agile Strategy and Continuous Improvement : Identify opportunities to enhance agile marketing practices and workflows, driving innovation and process improvements across marketing pods, other MetLife departments and within Workfront and other applications across the marketing technology landscape. Ensure agile methodologies are aligned with the broader business drivers, marketing goals and strategies.
- Stakeholder Collaboration : Collaborate with senior leadership, technical platform owners (e.g. WorkFront) and cross-functional marketing teams to align agile practices with business goals. Ensure timely communication and transparency regarding project progress, challenges, and successes.
- Best Practices and Documentation : Document and share best practices and learnings from agile marketing initiatives. Promote a knowledge-sharing culture to enable teams to adopt and adapt agile methods effectively. Maintain a resource hub that marketers can access and self-educate, learn and develop a comprehensive understanding of our new ways of working. This includes case studies that outline what marketers are doing within their PODs to drive the business forward, lessons learned and areas for improvement.
- Performance Monitoring and Reporting : Track and report on the performance of agile marketing teams, including key metrics such as velocity, sprint success rates, and project completion timelines. Use data-driven insights to inform improvements and training requirements.
- Problem Solving and Conflict Resolution : Proactively address potential issues, remove roadblocks, and resolve conflicts that arise within agile teams. Foster an environment of open communication and problem-solving.
POSITION REQUIREMENTS :
The salary range for applicants for this position is 107,600 - 155,000.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical / prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces™ for 2024, as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity / Disability / Veterans
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
107,600 - 155,000
