What are the responsibilities and job description for the Director, Account Management - Northeast position at MetLife Services and Solutions, LLC?
Description and Requirements
Role Value Proposition
Account Managers are a key role in the Regional Business service delivery model. The role is a single point of contact for Brokers and provides key support functions across our different Regional Market customer segments, as well as support our sales partners with internal and external pre and post-sale activities associated with the acquisition of new business and in maintaining existing customer relationships.
Key Responsibilities
- Lead a team of Account Managers who are directly aligned to assigned to broker's book of business for 2-5K lives
- Manage the Regional Account Management team that manages, maintains and upsells to existing broker relationships.
- Create plans to grow and retain accounts and set goals for the account management team.
- Build and maintain relationships with brokers and identify new business opportunities, in coordination with aligned sales partners
- Lead interactions with most strategic Brokers.
- Maintain a deep understanding of Broker needs and develop tactics that will deliver the most appropriate products and services.
- Proactively oversees a team of account managers that anticipate and solves problems for Brokers.
- Facilitates targeted action plans to resolve complex issue ensuring prompt resolution and maintain broker satisfaction.
- Establish processes for collecting and monitoring on account health and resolve issues to maintain Broker satisfaction.
- Partners with cross functional teams to recommend and implement improvements to products and services.
- Accountable for overseeing renewals for aligned book of business and ensure proactive and productive stewardship activity across the block
- Provide regular status updates to Sr. level sales and service leadership on account performance.
- Attract, retain, develop and manage account managers and provide guidance and mentorship.
Required Experience and Skills :
Preferred Experience and Skills
Location
The salary range for applicants for this position is 100,000 - 140,000 Incentive.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical / prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces™ for 2024, as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity / Disability / Veterans
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
100,000 - 140,000 Incentive
