What are the responsibilities and job description for the Long Term Disability Claims Examiner position at MetLife Services and Solutions, LLC?
Company Overview
At MetLife Services and Solutions, LLC, we aim to make a meaningful impact in the lives of our customers and communities. We seek talented individuals who share our purpose and are dedicated to helping us create a more confident future.
Job Summary
The Long Term Disability Claims Examiner evaluates insurance claims in accordance with plan provisions and within prescribed time service standards. This role requires critical thinking skills, exemplary customer service skills, and effective inventory management skills with oversight and expected progression to a senior role.
Key Responsibilities
• Evaluate long term disability insurance claims
• Exercise critical thinking skills and exemplary customer service skills
• Manage an assigned caseload consisting of pending, ongoing/active, and appeal reviews
• Provide timely, balanced, and accurate claims reviews, documentation, and recommended decisions
• Develop action plans and identify return to work potential
• Interact and communicate effectively with claimants, customers, attorneys, brokers, and family members
Requirements
• High School Diploma
• Minimum 2 years of experience in customer service or related field
• Demonstrated critical thinking in activities requiring analysis, investigation, and/or planning
• Excellent interpersonal and communication skills
• Organizational and time management skills
Benefits
We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife, and 401(k) with employer matching.
At MetLife Services and Solutions, LLC, we aim to make a meaningful impact in the lives of our customers and communities. We seek talented individuals who share our purpose and are dedicated to helping us create a more confident future.
Job Summary
The Long Term Disability Claims Examiner evaluates insurance claims in accordance with plan provisions and within prescribed time service standards. This role requires critical thinking skills, exemplary customer service skills, and effective inventory management skills with oversight and expected progression to a senior role.
Key Responsibilities
• Evaluate long term disability insurance claims
• Exercise critical thinking skills and exemplary customer service skills
• Manage an assigned caseload consisting of pending, ongoing/active, and appeal reviews
• Provide timely, balanced, and accurate claims reviews, documentation, and recommended decisions
• Develop action plans and identify return to work potential
• Interact and communicate effectively with claimants, customers, attorneys, brokers, and family members
Requirements
• High School Diploma
• Minimum 2 years of experience in customer service or related field
• Demonstrated critical thinking in activities requiring analysis, investigation, and/or planning
• Excellent interpersonal and communication skills
• Organizational and time management skills
Benefits
We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife, and 401(k) with employer matching.
