What are the responsibilities and job description for the Short Term Disability Claim Specialist - 4/14/25 NC position at MetLife Services and Solutions, LLC?

Description and Requirements

Role Value Proposition :

Claim owner and decision-maker. Responsible for administering claims within contractual provisions and internal / external guidelines. Establishes a relationship with claimants to understand their perspective on their disability. Using that perspective and other information, identifies the claimant's functional capacity and leverages that capacity within the context of the contract to support and encourages return to work as appropriate.

Job Location : Virtual ( AFTER TRAINING - TRAINING IS IN PERSON FOR A MINIMUM OF 7 WEEKS ), but must be in a commutable distance from the following office :

Cary, North Carolina

Candidates will be required to come into the office ONCE A MONTH after training.

Role Overview :

Claim owner and decision-maker. Responsible for administering claims within contractual provisions and internal / external guidelines. Establishes a relationship with claimants in order to understand their perspective on their disability. Using that perspective and other information, identifies the claimant's functional capacity and leverages that capacity within the context of the contract to support and encourages return to work as appropriate.

Key Responsibilities :

Manages overall STD block of claims and possible companion claims to include Statutory plans, Federal, Company, State and other Leave types as required by our group customers or other Federal, State, Local laws

Creates and executes individual claim action plans, serves as point of contact for the claimant and provides a high-level of service to the claimant, including delivering on commitments, timely return of phone calls, and clear communication, and makes claim decisions. Proactively communicates / updates to partners that may be working with the claimant when key events are being considered or have occurred (Closure, RTW, etc.)

Proactively communicates with the claimant to set expectations, assess medical and non-medical barriers to return to work, and keep him or her fully aware of the status of the claim, including setting expectations with the claimant if other resources (Voc, etc.) will be contacting him / her. Partners with the claimant, specialty resources, and more experienced resources to ensure that each claim has a well-understood plan that is appropriate for the unique situation of each claimant, his or her functional capacity and the prognosis for an increase in that capacity.

Meet and Exceed Operational Efficiency goals, Demonstrate Service Delivery and Customer Satisfaction goals, including prioritizing actions, appropriately utilizing resources timely, maintain data integrity through accurate benefit decision and payment

Accountable for accurate financial decisions on block of claims with financial base benefit amount up to $8000 per week per claim decisions made in accordance with Customer provisions

Applies all appropriate provisions of the disability contract to ensure that MetLife's liability is understood and appropriately applied throughout the life of the claim. Within the context of liability, encourage and support return to work through a variety of programs and methodologies.

Performs all other duties as required.

Essential Business Experience and Key Behaviors, Required :

Understands value in building rapport and develops positive working relationships

Motivated by their interactions with others

Quickly grasps information and efficiently solves verbal challenges with strategic thinking

Communicates complex verbal and written concepts with ease

Pays close attention to details, and accounts for details that may be overlooked

Professionally demonstrate empathy to others

Provide original insights on familiar subjects

Balances task work while adapting to change and exploring new innovative ideas

Ability to prioritize and maintain quality

High School Diploma

Key Competencies, Qualifications and Skills, Preferred :

Associate Degree or higher

2 plus years of claims management experience preferably in Healthcare field

Proficient with Microsoft office software

Prior STD and Family Medical Leave Act claims knowledge

Ability to work independently

A comprehensive understanding of the disability contractual provisions, especially the definition of disability.

Strong communication skills, including the ability to interview claimants dynamically with the goal of setting claimant expectations and obtaining information necessary to administer the claim.

Ability to give and receive feedback to / from partners

Basic knowledge of medical conditions, treatments, prognosis

Critical-thinking skills, strategic-thinking skills and the ability to apply judgment and decision-making based on strategy

Prioritization skills. Ability to balance quantity and quality.

The salary range for applicants for this position is $45,000.00 - $48,000.00.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical / prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces™ for 2024, as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!

Equal Employment Opportunity / Disability / Veterans

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

45,000.00 - $48,000.00

Salary : $45,000 - $48,000

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