What are the responsibilities and job description for the Client Services Analyst II position at MetLife?
- Posting Location: Tampa, Florida
Description and Requirements
The Client Service Analyst II is responsible for overall accountability for day-to-day support of multiple customers focusing on Life Products, Dental, Vision, and Disability coverages.
Success in this role requires a Client Service Analyst II who is responsible for committing to world class service, achieves the highest levels of organization, and who understands their daily contribution to the success of our organization. You’ll collaborate closely with our claims organization, underwriting, billing, sales, and other service professionals in an environment where every contribution is respected, and every perspective is heard.
How You’ll Help Us Build a Confident Future (Key Responsibilities)
- Create dynamic relationships
- Effectively and proficiently handle service inquiries
- Manage all day-to-day responsibilities.
- Develop strong customer relationships, and even stronger internal relationships.
What You Need to Succeed (Required Qualifications)
- High School Diploma
- Microsoft Office Suite Experience (PowerPoint, Excel, Word, Outlook, One Note)
- 2 years of insurance experience
The salary range for applicants for this position is $22.16 - $27.88.
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™ for 2024, as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
