What are the responsibilities and job description for the Client Services Consultant II - SBS position at MetLife?
Role Value Proposition :
Position is responsible for providing implementation, administrative and customer service to group policyholders (employers), brokers, sales and vendors on policies that have 2 to 99 employees under a new end to end platform.
Key Responsibilities :
Coordinates and executes the implementation of Group Insurance Policies
Coordinates and executes plan change requests and policy amendments
Coordinates and executes billing inquiries and policy related inquiries
Executes business testing scripts when new system capabilities are delivered
Assists with premium reconciliations
Acts as liaison between client and internal MetLife areas
Comprehends and communicates the provisions of MetLife Core Products (Life, Dental, Disability and Vision) and Voluntary Products (Critical Illness, Accident, Hospital and Legal)
Ability to handle high transaction volumes on a daily basis
Assist with escalated inquiries
Essential Business Experience and Technical Skills :
2-3 years of experience
Ability to communicate clearly, timely and professionally both verbally and in writing
Ability to provide excellent customer service and relationship management
Ability to work in a team environment and assist other areas when needed
Participate in testing of new capabilities
Ability to perform multiple tasks, set schedules and prioritize to meet both internal and external deadlines
Proficient in Microsoft Office software (Excel, Word, PowerPoint)
AAS or BS preferred
Equal Employment Opportunity / Disability / Veterans
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
