Client Services Consultant II

• Posting Location: Bellevue, Washington

Role Value Proposition:

The Client Service Consultant (CSC) has overall accountability for the day-to-day administrative service support of multiple National Accounts clients. The CSC is part of an overall account team tasked with understanding the customers’ needs and wants and focused on delivering group benefit products that meet those needs, along with delivering a service experience that exceeds expectations and makes it easy for customers to do business with MetLife.

Key Responsibilities:

• Overall accountability for the day-to-day administration of multiple or complex clients, including:
• Responds to client requests and leads projects, provides clients with alternative solutions to requests and can identify possible plan design alternatives, acts as a liaison between the client and internal MetLife teams
• Collaborates and acts as a liaison with client's Third Party Administrator to assist with problem resolution and trouble shooting
• Responsible for providing exceptional customer service thru ongoing customer delivery and client satisfaction
• Coordinates and facilitates client meetings, in person or via conference call, and prepares materials, agendas and presentations, leads client account audits and strategic planning process and partners with financial team in completion of client reports.
• Project leader for the implementation of new clients and addition of MetLife product lines to existing clients
• Serves as a key resource and may serve as a subject matter expert to Customer Unit and National Accounts
• Partners with Proposal Unit to research and respond to RFP questionnaires
• Understands the detailed components and provisions in legal agreements between MetLife and the client and assists in facilitating the execution of contracts to ensure compliance
• Leads cross-functional project teams designed to support key National Accounts initiatives or to enhance operational effectiveness
• Comprehends competitors’ products, industry trends and legal developments impacting business
• Firm knowledge of MetLife’s group products, services and systems and ability to apply analytical skills to the interaction of these products, services and systems

Essential Business Experience and Technical Skills:

• Typically has a BS/BA degree and 5-7 years of experience
• Extensive experience managing complex client accounts and relationships
• Excellent organizational, interpersonal, and communication skills, both written and verbal
• Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness.
• Ability to work autonomously, effectively handles multiple tasks, prioritize deadlines appropriately and remain flexible.
• Ability to balance client expectations with MetLife capabilities
• General understanding of U.S. economy and employee benefits industry
• Proficient with Microsoft Office software
• Self-motivated to learn more about the business and is proactive in personal development