Implementation Systems Analyst III

Job Location: Commutable distance to Kansas City, MO or Aurora, IL

Role Value Proposition:

Regional Market Implementation focuses on providing a best-in-class onboarding experience for group customers new to MetLife or adding new products to their current benefit offering. The Implementation Systems Analyst (ISA) supports the onboarding process of new and existing customers by reviewing plan designs and additional case materials to set up internal systems across all lines, initiating the billing process, and delivering contracts for customers with 100-999 eligible lives. This position is autonomous, detail-oriented, task and deadline-driven based on the effective date of coverage, while remaining communicative and consultative to customer-facing partners including Implementation Leaders, Service, and Sales. While this role does not directly communicate with customers often, the customer is at the center of every action taken and every decision made.

At MetLife, we are guided by empathy and the heart of our culture is our people. Come join us where we empower you to build your career, perform at your best and turn your ambitions into reality.

Key Responsibilities:

• Complete plan, billing, and administration installations in all MetLife systems for all product lines for multiple customers simultaneously while maintaining organizational goals and key metrics aligned to processing times and quality

• Review, update and deliver contractual documents partnering with Contract Analysts as needed on state provisions and customer-specific plan provisions

• Initiate first month’s billing, including review and resolution of discrepancies at the member level

• Communicate any changes in the implementation timeline and/or provisional changes that impact customer set-up with key stakeholders, including Implementation Leaders, Sales, Service, Underwriting, Claims, Vendors, etc.

• Track key milestones and route tasks to partner areas via the workflow tool, including case documentation and notes to be shared with partners

• Proactively resolve potential issues or delays by reviewing system feeds, product/process reporting, and working with IT partners as needed

• Contribute to the annual review of processes and initiate process changes needed to maximize efficiency, simplicity, and customer centricity

• Actively continue learning new processes, products, and/or systems as introduced

• Maintain accurate documentation of workflows as processes change and/or products are added

• Recommend topics for, attend, and/or host training on various topics related to the role, including global partners as needed.

• Remain engaged with the team, assisting with questions or case processing as needed as well as leading and participating in daily team huddles

Essential Business Experience and Technical Skills:

Required:

• 3 years business experience

• Strong project management skills including problem solving, time management, to detail, analytical thinking and decisiveness

• Be deadline driven with the ability to multi-task and work in a fast-paced environment

• Strong analytical problem-solving ability required

• Strong written and verbal communication skills required