What are the responsibilities and job description for the IVA/ IVR Developer position at MetLife?
Requirements
Description and Requirements
Role Value Proposition:
MetLife’s call center IT is looking for an experienced Software Engineer to work in a specialized role in call center systems. The candidate will work with CRM systems and is expected to have experience in developing end-to-end technical solutions to solve complex business problems. The candidate will be responsible for the design, development, testing and implementation of applications following the full systems development lifecycle (SDLC), primarily focusing on the IVA.
Key Responsibilities:
Required:
The salary range for applicants for this position is $88,000 to $115,000.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™ for 2024, as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
$88,000 to $115,000
Description and Requirements
Role Value Proposition:
MetLife’s call center IT is looking for an experienced Software Engineer to work in a specialized role in call center systems. The candidate will work with CRM systems and is expected to have experience in developing end-to-end technical solutions to solve complex business problems. The candidate will be responsible for the design, development, testing and implementation of applications following the full systems development lifecycle (SDLC), primarily focusing on the IVA.
Key Responsibilities:
- Participates in gathering user requirements and writing user stories
- Participates in technical design, development, implementation and maintenance of applications using existing and emerging technology platforms, with primary focus on IVA.
- Will have customer interaction, partnering with related lines of business and stakeholder relations.
- Collaborate closely with business partners and interface teams to clarify and fulfill requirements from design through acceptance and implementation.
- Designs and codes programs; creates test transactions and runs tests; conducts analysis of organizational needs and goals for the development and implementation of application systems. Monitors operating efficiency of existing application systems.
- Reviews, analyzes, and modifies programming systems, including encoding, testing, debugging, and installing for a large-scale system. Maintains records to document program development and revisions.
- Provides technical support to technical vendor resources.
- Ability to work in a fast-paced, cross-functional team environment and able to multitask, prioritize, and be detail-oriented.
- Performs related duties as assigned or requested.
Required:
- Bachelor’s Degree required, prefer major in Computer Science, Information Systems, or related field
- 2 years of related work experience with a firm understanding of IVRs and programming languages (Java, Genesys, etc.)
- Integration experience through web services (SOAP and REST) and/or other technologies
- Excellent critical thinking and reasoning; must effectively communicate with peers across development groups and business units
- Experience with Agile Methodologies
- Adapt to changing priorities and effectively prioritize workflow to meet critical deadlines.
- 3-5 years of experience in IVR/IVA development
- Genesys Cloud Platform
- Microsoft Suite
- Microsoft Azure Experience
- Scrum, SAFe experience
The salary range for applicants for this position is $88,000 to $115,000.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™ for 2024, as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
$88,000 to $115,000
Salary : $88,000 - $115,000
