What are the responsibilities and job description for the Cyber Help Desk Lead position at Metova Federal?
Overview:
Cole Engineering Services (CESI), a By Light company, is recognized as a premier provider of modeling and simulation (M&S) training solutions to the Federal Government and industry. Since 2004, CESI has been at the forefront of developing, maintaining, and integrating simulation-based training, serious gaming, technical services, training and other support in live, virtual, constructive, and gaming (LVCG) domains. CESI also designs, builds and runs infrastructure, platforms, applications and processes that enable cyber training for the integrated multi-domain force. Our vision is to become a worldwide full spectrum LVCG and cyber training/analysis developer, integrator and services provider.
Required Experience/Qualifications:
In accordance with the specifications of a government contract, eligibility for this position mandates U.S. Citizenship status and a TS/SCI security clearance. The precise security clearance requisites will be detailed in the Government's Task Order.
By Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for whatever comes next. Headquartered in McLean, VA, By Light supports defense, civilian, and commercial IT customers worldwide.
Cole Engineering Services (CESI), a By Light company, is recognized as a premier provider of modeling and simulation (M&S) training solutions to the Federal Government and industry. Since 2004, CESI has been at the forefront of developing, maintaining, and integrating simulation-based training, serious gaming, technical services, training and other support in live, virtual, constructive, and gaming (LVCG) domains. CESI also designs, builds and runs infrastructure, platforms, applications and processes that enable cyber training for the integrated multi-domain force. Our vision is to become a worldwide full spectrum LVCG and cyber training/analysis developer, integrator and services provider.
- Bachelor's degree in a technical discipline such as IT, computer science, systems or software engineering from an accredited college or university. (5 years’ experience in lieu of degree)
Required: DoD 8570.01-M IAT Level II Security Environment Certification: CompTIA Security CE, CISSP or other equivalent certification required within six months of hire. - Possess strong written and verbal communication skills to collaborate seamlessly within a team environment and support stakeholders.
- Display meticulous attention to detail while entering user information to ensure accuracy, maintaining a commitment to error rates below 5%, minimizing the need for corrective actions.
- Address IT incidents with precision and promptness, while analyzing patterns to determine and address root causes.
- Regularly provide comprehensive reports detailing requests, resolutions, and progress status to all relevant stakeholders.
- Offer professional-level support for IT, virtual environments, and network functions, addressing a range of technical challenges.
- Thrive as a self-starter in a dynamic and fast-paced environment, collaborating effectively with engineers of varying skill levels and experience.
- Efficiently manage and execute service requests, ensuring timely service delivery and user satisfaction.
- Experience leading a dispersed highly skilled team.
- 7-10 years of directly related experience supporting help desk operations.
- Demonstrated expertise in administering software systems within virtual machine and container-based hybrid cloud environments.
- Support the configuration, execution, and troubleshooting of virtual environments created by users within PCTE.
- Proficiency in Red Hat Enterprise Linux (RHEL) Identity Management (IdM) and Single Sign-On (SSO) using Lightweight
- Directory Access Protocol (LDAP).
- Experience in maintaining and supporting networks in NSX/NSX-T
- Demonstrated experience configuring and maintaining Linux based systems including the ability to create, modify and implement scripts to accomplish tasks.
- Proven ability to prioritize and manage multiple tasks, projects, and demands concurrently.
- Interact proficiently with customers, vendors, and developers to comprehend evolving needs and operational requirements impacting the production environment to deliver comprehensive solutions.
- Proficiency in resolving technical issues encompassing diverse integrated software and hardware platforms.
- The ideal candidate should demonstrate flexibility in their work schedule, including the ability to work different shifts and weekends.
For this role, an active Top Secret/Sensitive Compartmented Information (TS/SCI) clearance, with either Full Scope or Counterintelligence (CI) Polygraph, is mandatory.
In accordance with the specifications of a government contract, eligibility for this position mandates U.S. Citizenship status and a TS/SCI security clearance. The precise security clearance requisites will be detailed in the Government's Task Order.
