IT Technician

Company Overview
Metrea is a defense company dedicated to translating commercial innovation into solutions for the hardest problems in national security. With deep mission expertise, Metrea focuses on delivering effects as-a-service across a spectrum of domains including Air & Space, Electromagnetic & Cyber, and Synthetic. Metrea Management provides central services to eleven (11) global capability units via Operations, Solutions, Strategy, Legal, and Finance teams. 

Capability Unit 

Metrea Management is our global shared service providing support for the Capability Units (CU) in areas such as People, Finance, Legal, Strategy and Information Technology. 

Position Summary 

We are seeking a proactive and customer focused IT Technician to join our IT team in the Temecula area. As the first point of contact for technical issues, you’ll play a vital role in ensuring smooth day-to-day operations by providing timely support and excellent service to our end users.

Duties and Responsibilities

• Serve as the initial point of contact for all IT-related queries via phone, email, or ticketing system.
• Diagnose and resolve basic hardware, software, and network issues.
• Log, track, and manage support tickets, ensuring timely updates and resolution.
• Escalate complex issues to second or third-line support teams as needed.
• Set up and configure desktops, laptops, printers, and mobile devices.
• Assist in user onboarding by creating accounts and configuring access to systems.
• Perform routine software installations, updates, and basic system maintenance.
• Document solutions and contribute to the IT knowledge base and support documentation.
• Deliver clear, friendly, and non-technical communication to users.
• Maintain a high level of customer service and ensure user satisfaction with each interaction.

Requirements and Qualifications

• Previous experience in a technical support or help desk role preferred.
• Working knowledge of Windows OS, Microsoft Office Suite, and basic networking concepts.
• Familiarity with service desk tools and ticketing systems.
• Excellent communication and problem-solving skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Certifications such as CompTIA A , ITIL Foundation, or Microsoft 365 Fundamentals.
• Experience supporting remote users and troubleshooting VPN, printers, or email issues

Supervisory Responsibility
This role has no supervisory responsibilities. 

Work Environment
This job operates in a clerical, office setting.  

Physical Demands
This is a largely sedentary role; however, some physical abilities may be required. 

Position Type and Expected Hours of Work
 This is a full-time position with typical working hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. Hours and work shifts may change in accordance with department and business needs. Must have the ability to be on-call and available, as business needs require. 

Facility Location:  

Metrea Strategic Mobility – Temecula, CA 

Travel

Travel requirements are less than 10%

Additional Eligibility Qualifications
 Must be able to accomplish all duties with little or no assistance.
 Must have good command of the English language; oral and written.
  
Work Authorization/Security Clearance

Must be a US citizen. 

Must be able to hold and maintain a Secret (or higher) Clearance Level.  
  
AAP/EEO Statement

Metrea is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.

Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
  
 Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice