Product Technician

Company Overview
Metrea is a defense company dedicated to translating commercial innovation into solutions for the hardest problems in national security. With deep mission expertise, Metrea focuses on delivering effects-as-a-service across Aerospace, Electromagnetic & Cyber, Digital & Synthetic domains via its capability groups. Metrea also consists of six support groups (Operations, People, Finance, Legal, Strategy and Solutions) that guide the development of specific capabilities that Metrea's files (product, projects, programs etc) leverage to achieve their targets.   

Capability Unit 

Metrea Algorithmics (MAX) provides unique engineering services, cloud-based cyber operations infrastructure, advanced tactics, techniques and procedures training, and a full suite of wireless communications survey and reconnaissance sensors that enable real-time multi-domain awareness while enhancing command and control.  

Position Summary 

Reporting to a Technical Product Manager within MAX and supporting the greater Electromagnetic and Cyber Group with signals intelligence, electronic warfare, and cyberspace (SI/EW/Cyber) technical acumen, the Product Technician is responsible for (1) sustainment and execution of SI/EW/Cyber training courses within MAX, (2) testing, maintaining, and delivering best in class products, and (3) providing remote support to DOD clients on the employment of MAX products operationally and in exercises and test events.

Role and Responsibilities 

• Under the guidance and supervision of the Technical Product Manager, assist in the design, development, and management of MAX’s technical products.
• Systems integration, testing, and reporting.
• Update and maintain course curriculum to remain current with product changes.
• Update and maintain user documentation to remain current with product changes.
• Remote support to customers using MAX products.
• Systems troubleshooting, bug identification, test plan execution, and documentation related to system baselines.
• Assist in the delivery of training on MAX products and the maintenance of programs of instruction.

Skills and Experience 

• Firm understanding of IP networking and computer information systems.
• Knowledgeable in wireless communication protocols such as Cellular, Wi-Fi, Bluetooth.
• Experienced with Windows and Linux operating systems; command line knowledge.
• Experienced troubleshooting complex electronic systems for hardware and software faults.
• Experienced operating or supporting government-off-the-shelf electronic systems.
• Knowledge of cloud-based architecture and solutions; building/maintaining VPS’s.
• Knowledge of windows registry modification, security settings, user groups, and best practices.

Our Culture 

Metrea’s single core value “rooted in humility” is supported by four key attributes; entrepreneurial, systematic, discerning & over-deliver which combined; form our Teammate Firmware, our culture. These attributes are explored during the hiring process, when we grow our teams and to continually support the growth of our culture. We are a hyper-collaborative, dynamically hierarchical organization united by a passion for what we do, and how we do it, who we do it with, and who we do it for

Benefits

Health and welfare

Retirement plan eligibility

Work Authorization / Security Clearance
 Employee must be a US citizen.

Employee must be able to hold and maintain an active Top-Secret clearance and SCI

AAP/EEO Statement
 Metrea Algorithmics (MAX) is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.

Position Type and Expected Hours of Work
 This is a full-time position with typical working hours of Monday through Friday, 8:00 a.m. to 4:00 p.m. Hours and work shifts may change in accordance with department and business needs. Non-Exempt employees may be required to work over 40 hours per week with approval from the department manager. 

Travel

Less than 10%

Work Location

Annapolis Junction, MD

Work Environment
This job operates in an office setting

Reasonable Accommodations Statement
To perform this role successfully, an individual must be able to perform the responsibilities outlined in this job description to a satisfactory standard. Reasonable accommodations may be made to enable qualified individuals with additional needs to perform the essential functions.
 
 Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. The role, responsibilities and activities may change at any time with or without notice.

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