What are the responsibilities and job description for the Technical Account Manager position at Metric Bio?
Technical Account Manager - Full-Stack Sales Professional – Biotech/Pharma Focus
Location: Seattle, WA | Boston, MA | or Remote
Job Summary
We are seeking a skilled sales professional to manage the full sales cycle—generating leads, closing deals, and expanding accounts within the biotech and pharma sectors. This role requires technical expertise, strategic account management, and sales execution to foster long-term customer relationships and drive revenue growth.
Ideal Candidate
This role is ideal for a highly motivated individual who excels at both technical selling and account management. You should be able to build lasting client relationships while driving business growth in a dynamic and evolving market.
Primary Responsibilities
Account Management
- Develop long-term partnerships with clients by understanding their research needs and challenges.
- Manage a portfolio of accounts to drive satisfaction, retention, and growth.
- Identify and capitalize on new business opportunities within existing accounts.
- Work cross-functionally with Sales, Marketing, and R&D to ensure alignment with client goals.
Technical Selling & Support
- Communicate complex solutions and products to clients through tailored demonstrations.
- Assist clients with experimental design, data interpretation, and workflow optimization.
- Provide product training, troubleshooting, and on-site support for successful implementation.
Sales Execution
- Own the sales cycle from lead generation to closing deals.
- Craft proposals, presentations, and pitches to ensure alignment with client needs.
- Collaborate with marketing teams to generate qualified leads.
Market Strategy
- Analyze trends and customer needs to refine sales strategies.
- Provide insights on market shifts, competitor activity, and emerging trends to stay ahead.
Required Qualifications
- Education: Bachelor’s degree in life sciences, bioengineering, biomedical engineering, or related field.
- Experience: 3-5 years in technical sales, account management, or customer success in the biotech or pharma industry.
- Technical Expertise: Knowledge of stem cell biology, tissue engineering, and drug discovery processes.
- Communication Skills: Strong written, verbal, and presentation abilities.
- Relationship Building: Proven ability to build client relationships and drive revenue.
- Travel: Willing to travel up to 50% for meetings, events, and conferences.
Preferred Qualifications
- Experience in customer-facing scientific roles, including technical support and account management.
- Familiarity with iPSC-derived cell models and drug discovery workflows.
- Passion for innovation and startup culture with the ability to manage multiple priorities.
- Proficiency in CRM systems and sales reporting tools.
Salary : $120,000 - $150,000
