What are the responsibilities and job description for the Counter Sales position at Metric Geo?
Our client is a leading distributor of industrial and hydraulic hoses and fittings, serving diverse industries with high-quality products and exceptional service.
Counter Sales Specialist
Provide exceptional customer support:
- Answering incoming calls
- Identifying and recommending appropriate parts and hoses
- Retrieving items from inventory
- Directly assisting customers with their needs
Manage customer orders from start to finish:
- Taking orders
- Researching technical specifications to ensure accurate part selection
- Entering data into the system
- Following up on order status
Oversee and finalize sales and purchase orders:
- Monitoring open orders
- Ensuring timely processing
- Closing completed transactions
Address and resolve customer inquiries and complaints:
- Effectively handling customer issues and concerns
- Ensuring satisfaction
Prioritize customer satisfaction and efficiency:
- Working with a sense of urgency
- Exceeding customer expectations
- Delivering timely service
Requirements:
- Strong mechanical skills
- Strong computer skills
- Customer service orientated
- Good communication skills both written and verbal
- Must be a team player
- Multi-tasking
