What are the responsibilities and job description for the Field Service Technician position at Metric Geo?
PROFESSIONAL EXPERIENCE
Spearheaded the troubleshooting, repair, and optimization of large industrial machinery, addressing complex mechanical, hydraulic, and electrical issues.
Directed major equipment installations, ensuring all technical requirements and safety protocols were met.
Served as the go-to expert for high-priority service requests, providing solutions to complex technical concerns.
Performed thorough equipment assessments, offering clients actionable insights and strategic maintenance recommendations.
Assisted customers in planning for spare parts, equipment upgrades, and long-term system efficiency improvements.
Delivered on-site training sessions to ensure that customers understood proper maintenance and operation procedures.
Contributed to the creation of technical documentation, including service manuals and troubleshooting guides, to streamline the support process.
Acted as the company's representative during high-level client interactions, reinforcing the organization’s reputation for reliability and professionalism.
Managed multiple projects simultaneously, ensuring customer expectations were exceeded while maintaining efficiency.
Collaborated with various personnel, including millwrights, maintenance planners, and plant managers, to resolve issues and improve equipment performance.
SKILLS & COMPETENCIES
Technical Expertise : Advanced mechanical, hydraulic, and electrical troubleshooting skills, with the ability to weld and fabricate industrial machinery.
System Diagnostics : Proficient in identifying issues with mechanical systems, including bearings, seals, gearboxes, electrical motors, drive belts, and other industrial components.
Blueprint & Technical Documentation : Strong ability to interpret blueprints, 2D / 3D technical drawings, equipment manuals, and bills of materials.
Customer-Focused : Exceptional communication skills for clearly explaining technical issues and providing customer solutions in a concise and understandable manner.
Independent Worker : Ability to work autonomously and proactively address challenges with minimal supervision.
Technical Software : Experienced with enterprise CRM systems, MS Office (Word, Excel), Adobe, and other digital tools.
Team Player : A collaborative and adaptable attitude, capable of working effectively within teams and across departments.
Project Management : Excellent multitasking and organizational skills to manage several projects while meeting customer deadlines and expectations.
EDUCATION & CERTIFICATIONS
High School Diploma or Equivalent
Additional Certifications
Class C Oregon Driver’s License (preferred)
Valid Passport (required for international travel)
Other relevant certifications or training]
ADDITIONAL EXPERIENCE & KNOWLEDGE
5 years of experience in a field service technician role, working with large equipment or in a similar technical capacity.
Comprehensive knowledge of the mechanical, hydraulic, and electrical systems in industrial machinery.
Customer Service Excellence : Skilled in understanding customer needs, delivering high-quality services, and ensuring customer satisfaction.
Familiar with the technical terminology, including composition, grammar, and industry-specific language.
PHYSICAL REQUIREMENTS
Frequent travel across North America and occasional international assignments.
Ability to work from a desk using computers, calculators, phones, and paperwork, as well as traveling to customer locations.
Capable of standing, walking, climbing, bending, and lifting up to 25 lbs., with the ability to access and inspect machinery in various environments and conditions.
Compliance with safety protocols, including Lockout / Tagout procedures, and use of appropriate safety gear (e.g., respirators, earplugs, goggles, hardhat, gloves).
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