What are the responsibilities and job description for the Account Representative position at Metrie?
Who We Are
North America’s largest manufacturer and distributor of interior millwork producing and selling interior finishings. We have been steadily growing our footprint and industry leadership for nearly 100 years. Established in 1926, still owned by the founding family, we continue to have the same focus on product excellence and a superior customer experience. We help people transform houses into homes. You’ve probably seen our products in the media featured on tv shows and magazines such as HGTV, Style At Home and House & Home, or by one of our Instagram influencers.
Why should you work for Metrie? With us, you’re more than just a number. We work hard to create a home for our Metrie family where you are empowered to be your best every day. Your contributions matter to us! We take pride in our culture of learning, ownership, and one team, and are committed to cultivating a diverse and inclusive workplace for everyone.
Watch this video to see why our employees feel like they truly belong here: Metrie's Brand Purpose
What You’ll Do
As our Account Representative, you will have the opportunity to be the first point of contact for our customers calling in to receive inside sales support. You develop relationships with our customers by fielding customer calls, entering orders, responding to any questions, and quickly resolving any issues or problems. This role will report directly to our Inside Sales Manager.
Location: This position is based out of our Sumner, Washington branch.
Responsibilities
- Drive sales with our current and prospective account base, through developing and maintaining positive customer relationships
- Fielding continuous calls from customers and data entry; multitasking and leveraging multiple types of source documents
- Provide price quoting to customers and coordinate with onsite production department to facilitate the movement of sale through to production
- Collaborate within cross functional teams; act as a liaison between operations functions and customers to manage expectations on delivery schedules and order fulfillment
- Maintain and keep current detailed records, reports, and customer data
Qualifications
- A bachelor's degree or equivalent work experience
- Demonstrated experience in sales
- You have a passion for customer service and enjoy building rapport with prospective and existing customers
- You love to learn. You are passionate about growing your knowledge and skills and strong analytical skills
- Values matter to you. You bring your true self to work and live by ours values – passion, respect, integrity, collaboration, and excellence
- You demonstrate exceptional verbal and written communication skills; fluent in English
- You have excellent organizational skills and effective time management to succeed in a fast-paced environment
- You have an interest in moving into outside sales and/or sales management
- You are proficient with web-based computer services, specifically SAP and Microsoft Office Suite (Teams, Outlook, Excel)
It would be an added bonus if you have:
- Experience within the distribution or manufacturing industry
- Desire for growth into outside sales career
- Potential relocation within the West region or US
What you’ll enjoy
- A collaborative work environment with a clear strategy and goals
- A competitive base salary and profit-sharing program
- Comprehensive benefits package - medical, dental, eye care and life insurance - Benefits start first of the month following hire
- 401k Retirement Savings Plan - Up to 4% match, 100% vested after 6 months
- Challenging and meaningful work, and the chance to participate on cross-functional teams across the company
- Development opportunities - We recognized potential in our people and strive to offer various opportunities for advancement, training, and personal growth
- Family-oriented culture, focused on putting our people first
In adherence to the principle of pay transparency, we are pleased to disclose the base pay for this full-time position at Metrie. The base pay range for this role is set at 58,000.00−62,000.00. It is important to note that this position may also qualify for discretionary bonuses or commission payments. The specific base pay within the range will be contingent upon an individual's skills, qualifications, experience, and geographical location. Furthermore, it is essential to highlight that our remuneration ranges are established based on the role, level, and location.
Metrie embraces diversity and is committed to creating an inclusive environment where all team members and customers belong. We are an equal opportunity employer and welcome all qualified applicants. If you require accommodation at any time throughout the recruitment process, please contact our Human Resources team.
Metrie conducts pre-employment screening including but not limited to background checks and drug testing for all final candidates. All applications will be independently reviewed. We are an E-Verify employer.
