What are the responsibilities and job description for the Account Representative position at Metrie?
Who We Are
Metrie is a multi-national leader in the millwork industry with over 30 locations that produces and sells interior finishings across North America. We’re passionate about making a difference by helping our customers transform their houses into homes and love where they live! You’ve probably seen our products in the media featured on tv shows and magazines such as HGTV, Style At Home and House & Home, or by one of our Instagram influencers.
Why should you work for Metrie? With us, you’re more than just a number. We work hard to create a home for our Metrie family where you are empowered to be your best every day. Your contributions matter to us! We take pride in our culture of learning, ownership, and one team, and are committed to cultivating a diverse and inclusive workplace for everyone.
What You’ll Do
As our Account Representative, you will have the opportunity to be the first point of contact for our customers calling in to receive inside sales support. You develop relationships with our customers by fielding customer calls, entering orders, responding to any questions, and quickly resolving any issues or problems.
Location: This is an onsite position and our office is located in Dartmouth, NS.
Reporting Relationship: You will report directly to the Inside Sales Manager.
At a high level you will:
- Drive sales with our current and prospective account base, through developing and maintaining positive customer relationships
- Fielding continuous calls from customers and ensuring follow up to close the loop where answers are not readily available
- Provide price quoting to customers and coordinate with onsite production department to facilitate the movement of sale through to production
- Work closely with the sales team as well as liaison with the operations team to satisfy customer inquiries and provide a top tier customer experience.
- Collaborate within cross functional teams; act as a liaison between operations functions and customers to manage expectations on delivery schedules and order fulfillment
- Maintain and keep current detailed records, reports, and customer data
Who You Are
We’d love to hear from you if you have:
- You are customer oriented. You put the customer first and go the extra mile to make our customers happy
- You love to learn. You are passionate about growing your knowledge and skills and being the best you can be
- Values matter to you. You bring your true self to work and live by ours values – passion, respect, integrity, collaboration, and excellence
- You demonstrate exceptional verbal and written communication skills; fluent in English
- You are proficient with web-based computer services, specifically SAP
- A “Can Do” attitude and approach
It would be an added bonus if you have:
· A post-secondary diploma/degree or equivalent work experience
· Experience within the distribution or manufacturing industry
How to Apply?
Come work with us! Send us your resume by clicking "Apply Now". We look forward to reviewing your application!
Metrie embraces diversity and is committed to creating an inclusive environment where all team members and customers belong. We are an equal opportunity employer and welcome all qualified applicants. If you require accommodation at any time throughout the recruitment process, please contact our Human Resources team.
Metrie conducts pre-employment screening including but not limited to background checks and drug testing for all final candidates. All applications will be independently reviewed. We are an E-Verify employer.
