What are the responsibilities and job description for the IT Support Analyst position at Metrie?
Who We Are:
North America’s largest manufacturer and distributor of interior millwork producing and selling interior finishings. We have been steadily growing our footprint and industry leadership for nearly 100 years. Established in 1926, still owned by the founding family, we continue to have the same focus on product excellence and a superior customer experience. We help people transform houses into homes. You’ve probably seen our products in the media featured on tv shows and magazines such as HGTV, Style At Home and House & Home, or by one of our Instagram influencers.
Why should you work for Metrie? With us, you’re more than just a number. We work hard to create a home for our Metrie family where you are empowered to be your best every day. Your contributions matter to us! We take pride in our culture of learning, ownership, and one team, and are committed to cultivating a diverse and inclusive workplace for everyone.
Watch this video to see why our employees feel like they truly belong here: (1603) Feels like a Family - YouTube
What You'll Do
The IT Support Analyst is an IT generalist whose primary role is to coordinate and deliver responsive, stable, secure, and cost-effective IT support services to the Metrie business.
Key Relationships: The IT Support Analyst reports to the Support Manager, IT Operations. You will be key member of a high- performance IT Operations team including other Business Analysts and the IT Infrastructure team. Additionally, you will be responsible for working effectively with IT vendors who provide outsourced IT services and support including the IT Service Desk, WAN monitoring and management, network infrastructure support, procurement, and mobility services.
Location: Located in Sumner WA, with a hybrid work model requiring in-office attendance three days a week. For internal applicants, we will consider all Metrie locations.
Responsibilities:
At a high level you will:
- On-site and remote IT support operations at various Metrie branch locations (i.e., Tier-2 support) within a specified region; in this case, Central and West USA based out of Sumner Washington.
- Working with the Metrie IT Service Desk (i.e., Tier-1), the Business Systems Group (i.e., Tier-3) and core infrastructure support teams (i.e., Tier-4) to ensure IT service issues are logged, managed, and resolved effectively – while tracking performance versus established targets; and,
- Leading and / or supporting various IT projects in the annual IT plan.
- Continual training of Metrie employees to improve IT systems usage, and to reduce repetitive support issues.
- Must be able to manage conflicting priorities amongst the assigned branch locations, coordinating Tier 2 support efforts, including partners.
Who You Are
We would love to hear from you if you have:
- Bachelor’s degree in computer science, Management Information Systems, or equivalent education and experience
- Experience providing IT support services in a medium-large organization operating in multiple locations and time zones
- Excellent leadership, interpersonal and communication skills
- Creative at problem solving, and a disciplined, detailed, and diligent approach to IT project management
- Passionate about delivering results, and determined to be the best in your field technical requirements
- It would be a bonus if you have:
- Familiarity with the application of ITIL concepts in IT Operations
What you’ll enjoy
- A collaborative work environment with a clear strategy and goals
- A competitive base salary and profit-sharing program
- Comprehensive benefits package - medical, dental, eye care and life insurance - Benefits start first of the month following hire
- 401k Retirement Savings Plan - Up to 4% match, 100% vested after 6 months
- Challenging and meaningful work, and the chance to participate on cross-functional teams across the company
- Development opportunities - We recognized potential in our people and strive to offer various opportunities for advancement, training, and personal growth
- Family-oriented culture, focused on putting our people first
In adherence to the principle of pay transparency, we are pleased to disclose the base pay for this full-time position at Metrie. The base pay range for this role is set at 77,000.00−95,000.00. It is important to note that this position may also qualify for discretionary bonuses or commission payments. The specific base pay within the range will be contingent upon an individual's skills, qualifications, experience, and geographical location. Furthermore, it is essential to highlight that our remuneration ranges are established based on the role, level, and location.
Metrie embraces diversity and is committed to creating an inclusive environment where all team members and customers belong. We are an equal opportunity employer and welcome all qualified applicants. If you require accommodation at any time throughout the recruitment process, please contact our Human Resources team.
Metrie conducts pre-employment screening including but not limited to background checks and drug testing for all final candidates. All applications will be independently reviewed. We are an E-Verify employer.
