Customer Service Rep

Who We Are

Metrix is the preferred supplier of industrial condition monitoring systems to many of the world's leading manufacturers and users of cooling towers, gas turbines, reciprocating compressors, and other rotating and reciprocating machinery. With headquarters in Houston, Texas, we operate in more than 40 countries via factory-direct sales and service professionals, along with a strategic network of instrumentation partners.

Your Role

Metrix is seeking a Customer Service Rep who creates, reviews, confirms, and / or revises as appropriate, terms of sale on quotes and customer purchase orders. Position is on a hybrid work from office / home schedule.

RESPONSIBILITIES :

• Talks with customers by phone and receives new orders via phone, mail, fax or e-mail.
• Determines appropriate price, delivery date and other terms for orders with assistance of templates and ERP system information, and direction of the Sales Representative or Manager as necessary.
• Documents and presents the written order acknowledgement to the customer.
• Handles details and issues as necessary to fulfill Operations, export compliance, and customer needs.
• Documents necessary information for customer claims of sales-owned issues to initiate problem resolution.
• Extensive use of Microsoft Outlook including filing, organizing, and retrieving email correspondences.

QUALIFICATIONS :

EDUCATION AND EXPERIENCE

KNOWLEDGE AND SKILLS

MATHEMATICAL SKILLS : Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY : Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMMUNICATION SKILLS : Ability to communicate effectively verbally and written with internal and external customers.

Privacy

We are committed to the protection and promotion of your privacy. In connection with your application for employment with us at Metrix, please click on this link to view our Applicant Privacy Notice. (metrixvibration.com)

Metrix is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)