Operations Coordinator

Company overview:

We secure the livelihoods and futures of critical commercial environments- retail locations, government buildings, educational campuses, and financial institutions. We have been providing these services since 1974. We take pride in servicing our customers with dependable & reliable service with solid workmanship. At Metro Alarm & Lock we understand that our people are the difference- for our organization, the customers we serve and the communities we protect.

Position Summary:

A great opportunity for an organized individual that likes variety! This position will be maintaining financial day-to-day responsibilities, customer contract management, scheduling, and setting up new customers & maintaining customer accounts. The individual that takes on this role must have great attention to detail and customer service skills. As well as the ability to multi-task and use resources efficiently while completing a variety of tasks which provide valuable and critical support to office operations.

Duties and Responsibilities:

• Answer phones, which will be a shared venture between you and the Service Coordinator.
• Complete daily deposits to ensure revenue workflows are successfully completed.
• Setup new customer accounts, install tickets, prepare and send invoices to customers.
• Provide back up support to Service Coordinator following standard procedures.
• Responsible for Fire Inspection scheduling, paperwork, and invoicing.
• Work with Sales to ensure down payments are received and communicated using supporting documentation.
• Assist Install Supervisor to ensure a positive customer experience.
• Respond to emails that relate to receivables or customer accounts: service, COIs, account changes.
• Manage past due accounts.
• Ensure packing slips are collected on deliveries and verify items have been received.
• Manage and own the contract process. Evaluate new and existing contracts to maintain accurate and compliant files.
• Perform monthly inventories of on-site stocks of inventories of products and consumables.
• Update vital information on a variety of platforms.
• Be a valuable resource to help with customer issues via the phone and email.
• Perform basic technical tasks for customers within specific software programs.
• Calculate and file monthly Sales Tax.
• Prep and post packages for delivery of RMAs & products.
• Provide consistent, reliable, and high-quality customer support.
• Other duties as assigned.

Minimum Qualifications (Education & Skills & Experience):

• Minimum of High School Diploma/Vocational training.
• Attention to detail is critical.
• Organized with excellent time management skills.
• Ability to multitask & prioritize while staying professional.
• Self-starter and self-motivated.
• Must have 2 years of clerical experience or office support functions.
• 1 years of account receivable.
• Experience with Outlook email preferred.
• Experience with QuickBooks, Excel and Word is a plus.

Physical Requirements:

• While performing this job, the employee is regularly required to:
• Stand; walk, sit, twist; pull and use hands to squeeze and handle; reach with arms and hands; climb or balance; stoop, kneel, crouch; talk and hear.
• Use of computer: typing and use of monitor station daily.
• Will be sitting and be assigned to a workstation.
• Able to lift, move and hold up to 25 lbs. Anything over 25 lbs. will require assistance.

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $22 - $26