What are the responsibilities and job description for the Quality Assurance Manager net 11 position at Metro Assoc.?
Quality Assurance Manager
Employment Type: Full-Time
Bonus Opportunities Available
A nationally recognized, award-winning leader in the food manufacturing sector is actively seeking a Quality Assurance Manager to elevate and drive quality standards across its operations. This position is pivotal in ensuring the integrity of products, compliance with regulatory and customer requirements, and cultivating a strong culture of food safety and continuous improvement.
Key Responsibilities
- Certification & Compliance
- Maintain and oversee FSSC 22000 certification.
- Ensure all Quality Management System (QMS) processes, records, and trainings meet certification standards.
- Process Oversight & Audits
- Lead internal and external audits.
- Maintain adherence to GMPs, food safety standards, and customer-specific requirements.
- Customer Quality Management
- Investigate customer complaints and conduct root cause analysis.
- Drive implementation of Corrective and Preventive Actions (CAPAs) to sustain quality standards.
- Performance Tracking & Reporting
- Create and monitor Quality Scorecards capturing key performance metrics such as customer complaints, CAPAs, and Cost of Poor Quality (COPQ).
- Training & Development
- Manage training programs for both new and tenured employees on QMS, internal audits, and general quality awareness.
- Team Leadership
- Supervise and mentor Quality Technicians, promoting accountability and a strong food safety culture.
- Regulatory & Customer Liaison
- Act as the primary point of contact for regulatory agencies and customer quality representatives.
- Special Certifications Management
- Maintain third-party certifications such as Kosher, Halal, and Organic.
- Quality Culture Initiatives
- Lead the Food Safety Quality Culture Team, ensuring continuous improvement initiatives are executed across departments.
Qualifications & Skills Required
- 5 years of experience in Quality Assurance within the food manufacturing industry.
- 2 years in a supervisory or managerial quality role.
- Strong proficiency with QMS, food safety protocols, and regulatory standards.
- Bachelor's degree in a related scientific or technical field.
- Demonstrated experience handling customer complaint processes, performing root cause analysis, and leading resolution strategies.
- Working knowledge of Lean, Six Sigma, or Project Management principles.
- Advanced proficiency in Microsoft Office (especially Excel) and quality documentation systems.
- Exceptional attention to detail, organizational, and communication skills.
- Proven ability to work independently and ensure a safe, compliant, and efficient operation.
About the Employer
Our Award-Winning Client is a prominent, innovation-forward food manufacturer known for delivering high-quality products and maintaining rigorous compliance across all operational facets. With a strong national presence and a culture rooted in excellence, accountability, and customer satisfaction, this is an ideal opportunity for a quality professional ready to lead with impact.
Note:
Resumes will be maintained in strict confidence. Only after mutual interest is confirmed through an in-depth discussion will any details be shared with the client. New opportunities arise daily. If your qualifications match the specific requirements of this role, we will promptly contact you for further discussion.
Job Type: Full-time
Pay: Up to $94,500.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
Application Question(s):
- What locations in the USA or states are you interested in?
- What type of compensation is desired for a new position?
Education:
- Bachelor's (Required)
Experience:
- Recent QA within food manufacturing: 5 years (Required)
- Recent Management/supervisory roles: 2 years (Required)
- Quality Management Systems in a manufacturing environment: 1 year (Required)
- Recent Food Safety and QMS: 1 year (Required)
- Recent Maintaining customer complaint processes & mitigation: 1 year (Required)
- Recent Lean, Six Sigma, & Project Management best practices: 1 year (Required)
- Recent Quality Assurance Manager: 1 year (Required)
- Recent quality documentation software.: 1 year (Required)
Ability to Commute:
- Decorah, IA 52101 (Required)
Ability to Relocate:
- Decorah, IA 52101: Relocate before starting work (Required)
Work Location: In person
Salary : $94,500
