What are the responsibilities and job description for the Member Service Center Receptionist position at Metro Atlanta YMCA?
As a thought-leader and best-in-class provider in education, wellness, youth development, and community-building, The YMCA of Metro Atlanta is one of the oldest and most essential non-profits serving in Atlanta. Today, we’re looking for you to join us as we carry out our mission to positively impact lives and communities across the state.
At the Y, we’re an association of like-minded people (staff, volunteers, and members), on the forefront of a movement to ensure that everyone - especially children - experience an equal opportunity to reach their full potential. In the course of a year, we provide more than 3,000 children, ages 6 weeks through Pre-K with high-quality literacy and STEAM-infused learning; give 58,000 youth and teens access to sports, aquatics, day and resident camps, teen leadership development programs, and employment opportunities; provide over 200,000 members with programs, services, and facilities to enjoy connection and maintain wellness regardless of age; and engage over 25,000 volunteers and donors from across Atlanta to share in the gift of supporting their communities.
NATURE AND SCOPE:
Reporting directly to MSC Member Experience Director, The Member Service Center Receptionist attends to visitors and deal with inquiries on the phone and face to face as well as supply information regarding the organization to the public, clients, and customers.
RESPONSIBILITIES (including, but not limited to):
- Answer telephone, screen, and direct calls.
- Take and relay messages.
- Provide information to callers.
- Greet persons entering organization.
- Direct persons to correct destination.
- Deal with queries from the public and customers.
- Ensure knowledge of staff movements in and out of organization.
- Monitor visitor access and maintain security awareness.
- Provide general administrative and clerical support.
- Prepare correspondence and documents.
- Receive and sort mail and deliveries.
- Schedule appointments.
- Maintain appointment diary either manually or electronically.
- Organize conference and meeting room bookings.
- Coordinate meetings and organize catering.
- Monitor and maintain office equipment.
- Control inventory relevant to reception area.
- Tidy and maintain the reception area,
REQUIREMENTS:
- High school diploma or GED
- Knowledge of administrative and clerical procedures
- Knowledge of computers and relevant software applications
- Knowledge of customer service principles and practices
- Keyboard skills
- Ability to work a switchboard
Ergonomics: Must be able to sit for long periods, must be able to type at a keyboard and work in front of a computer and monitor for long periods of time.
Employment and Benefits package for this job posting is offered through the YMCA of Metropolitan Atlanta, Inc.
Employment Requirement:
- Ability to pass a pre-employment background check including Criminal Record check, Drug Screening and motor vehicle record (MVR) according to company policy.
- Must be legally eligible to work in the US without current or future sponsorship.
This job posting is subject to change at any time.
The YMCA of Metropolitan Atlanta offers excellent benefits and career opportunities as part of our culture of excellence. The opportunities to serve are vast, and we’re looking for a diverse mix of people, who share our values of CARING, HONESTY, RESPECT, and RESPONSIBILITY to join us and do their best work.
The YMCA of Metropolitan Atlanta does not discriminate in employment opportunities or practices based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristics protected by law.
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