What are the responsibilities and job description for the Bilingual Wireless Retail Sales Representative position at Metro by T Mobile Authorized Retailer?
Sales Associate Position Overview:
The Retail Sales Associate (RSA) enjoys a dynamic and high energy environment. Responsibility to provide an outstanding customer experience in the retail location by assisting new and existing customers with their unique technology needs and problem-solving issues. The goal of the RSA is to create an outstanding buying experience for the customer and a positive team environment. The RSA should be able to position Metro by T-Mobile against the competition in the wireless industry and tailor their recommendations through right fitting the customer's needs. As a member of the store team, they will strive toward helping the store achieve its financial and customer service goals.
Sales Associate Responsibilities:
Provides exceptional customer service to individuals visiting the Xclusive Trading store, including greeting customers, answering phones and assessing their needs.
Exceed monthly revenue goals through acquiring new customer accounts, maximizing existing customers' accounts to identify revenue opportunities, and excelling in quality metrics.
Participate in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the store/retail location.
Assist with all functions within a retail store in compliance with Xclusive Trading policies and procedures.
Work with store management in opening, closing and operating the retail facility, including but not limited to cash handling, inventory count and deposits as governed by operations control standards.
Complete accurate paperwork and transactions according to company policies and procedures.
Share customer experience with the rest of your team including Management.
Ensure maintenance of store appearance, back room, restrooms and individual work area according to the retail store standards.
Assist in other tasks, duties, or projects as assigned by management.
Assist customers with service activations, changes and bill payments, responding to billing inquire equipment replacement, selling accessories and processing price plan changes and upgrades.
Assist in maintaining store appearance, inventory counts and merchandising standards.
Build customers confidence by making their experience comfortable, simple and solving their issues.
Engages in service selling and right fitting the customer with the appropriate total technology solution.
Sales Associate Position Requirements:
At least 6 months experience in retail or another environment with a strong sales focus.
Professional, energetic and positive attitude.
Ability to analyze results, plan for the future, make good decisions, and take responsibility
Excellent written and verbal/interpersonal communications skills
Flexible scheduling availability; reliable transportation.
Completed High school diploma/GED.
Flexible schedule -part-time/full time
Working knowledge of cellular/paging/PCS/advanced wireless communication preferred.
Bilingual in Spanish and English preferred.
Must be able to stand for long periods of time (up to 9 hours) on the sales floor
Must be able to move and/or lift up to 25 pounds
Job Types: Full-time, Part-time
Pay: $15.30 - $17.00 per hour
Benefits:
- Employee discount
Shift:
- 10 hour shift
- 8 hour shift
Education:
- High school or equivalent (Preferred)
Experience:
- sales: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Language:
- Spanish (Required)
Work Location: In person
Salary : $15 - $17
