What are the responsibilities and job description for the Mobile Expert position at Metro by T-Mobile?
Job Summary
As a Mobile Expert, you will play a crucial role in delivering exceptional customer service and driving sales in a dynamic retail environment. Your primary responsibility will be to engage with customers, understand their needs, and provide tailored solutions that enhance their mobile experience. You will utilize your product knowledge and communication skills to promote various mobile products and services, ensuring customer satisfaction and loyalty.
Duties
- Engage with customers to assess their mobile needs and provide personalized recommendations.
- Conduct product demonstrations to showcase features and benefits effectively.
- Utilize basic math skills for transactions, including handling cash and operating the POS system accurately.
- Implement upselling techniques to maximize sales opportunities while maintaining a positive customer experience.
- Maintain an organized stock of products, ensuring shelves are well-stocked and displays are visually appealing.
- Communicate effectively with customers, demonstrating excellent phone etiquette during inquiries or follow-ups.
- Collaborate with team members to achieve store goals and enhance overall performance.
- Stay informed about the latest mobile technology trends and product offerings to provide knowledgeable assistance.
Requirements
- Strong communication skills with the ability to engage customers effectively.
- Basic math skills for handling transactions and retail math applications.
- Experience with POS systems is preferred.
- Bilingual abilities are a plus, enhancing communication with a diverse customer base.
- Previous experience in retail or sales is advantageous but not mandatory.
- Ability to perform product demos confidently and enthusiastically.
- A proactive approach to upselling while prioritizing customer satisfaction.
- Strong organizational skills for managing stock levels and maintaining store appearance.
Join our team as a Mobile Expert and be part of an exciting environment where your contributions directly impact customer experiences and business success!
Job Types: Full-time, Part-time
Pay: $10.00 - $13.00 per hour
Expected hours: 20 – 40 per week
Shift:
- Day shift
- Evening shift
- Morning shift
- Night shift
Experience:
- Mobile devices: 1 year (Required)
Ability to Commute:
- Columbus, GA 31907 (Required)
Ability to Relocate:
- Columbus, GA 31907: Relocate before starting work (Required)
Work Location: In person
Salary : $10 - $13
