Residential Administrative Assistant

Job Description

Job Title: Residential Administrative Assistant

Department: Residential

Supervisor: Carl Partin

FLSA Status: Non-Exempt

Approved Date: 02/04/25

Summary:

Provide administrative support and customer service within the Residential Department.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Submit residential building permits to the City of Fort Worth.

• Complete all necessary building applications.

• Track plans throughout the permit process.

• Maintain all logs and requests for monies associated with permits.

• Build and maintain relationships with clients.

• Keep Residential manager informed of permit statuses.

• Manage time effectively.

• Present positive image and excellent customer service to the City and all clients.

Other Responsibilities

• Provide updates to clients as appropriate.

• Complete all applications and give to Residential Manager for plan review.

• Submit credit card requests to accounting after plan review is approved.

• Submit permit to the City.

• Update permit transactions log for all credit card charges; if fees were not paid, email accounting to void the payment.

• Upon permit issuance, download permit pack and send back to builder.

• Make blue cards.

• Download and save all permit records.

• Research pending permits at City.

• Export and save daily Noted Permit List.

• Make credit card requests for all payments.

• Verify all amounts builders have paid to Metro Code and that the amount coincides with charges from the City; request refunds from accounting for any overpayments.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have knowledge of Microsoft Office Suite (Word, Excel, Powerpoint, Access, Publisher, Outlook, Internet Explorer) Word Processing software.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is frequently required to sit. The employee is occasionally required to talk or hear.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Job Type: Full-time

Pay: $18.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• admin: 1 year (Preferred)

Ability to Commute:

• Fort Worth, TX 76107 (Required)

Work Location: In person

Salary : $19