MDU Install Technician

MDU Install Technician

Location: Sullivan IL
Job Type: Full-Time
Department: RES Install
Reports To: MDU Manager

Job Summary:

We are seeking a skilled and customer-focused MDU Install Technician to join our team. This role is responsible for installing, troubleshooting, and maintaining fiber optic, and telecommunication services in apartment complexes, condominiums, and other multi-unit dwellings. The ideal candidate will have hands-on experience with fiber internet installation, excellent problem-solving skills, and a strong commitment to providing high-quality service to customers.

Key Responsibilities:

Installation & Maintenance:

• Install, configure, and troubleshoot fiber services in MDUs.
• Ensure proper placement and termination of splitters, and other networking equipment.
• Perform upgrades and modifications to existing services as needed.
• Test installed equipment and verify connectivity for seamless service activation.

Customer Interaction & Support:

• Provide professional and courteous customer service while on-site.
• Educate customers on how to use and maintain their installed services.
• Address customer concerns and troubleshoot any issues efficiently.

Technical & Safety Compliance:

• Adhere to all safety regulations, industry standards, and company guidelines.
• Maintain a clean and organized work environment, ensuring minimal disruption to customers.
• Conduct signal and performance tests using specialized tools to confirm service quality.
• Work with dispatch and other team members to ensure job completion within set timeframes.

Documentation & Reporting:

• Complete and submit detailed installation reports and service documentation.
• Maintain an accurate inventory of equipment and supplies.
• Report any service or maintenance issues that require further action.

Qualifications & Skills:

• High school diploma or equivalent required; technical certifications are a plus.
• Prior experience in telecommunications, fiber optics, or broadband installation is preferred.
• Strong understanding of cable routing, wiring standards, and signal testing.
• Ability to use tools such as cable testers, signal meters, drills, and ladders.
• Excellent troubleshooting skills and attention to detail.
• Strong customer service and communication skills.
• Must be able to lift up to 50 lbs and work in various environments (indoor/outdoor, attics, basements).
• Valid driver's license with a clean driving record.

Benefits:

• Competitive pay and performance-based incentives.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Company vehicle and tools provided.

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift

Ability to Commute:

• Sullivan, IL 61951 (Required)

Ability to Relocate:

• Sullivan, IL 61951: Relocate before starting work (Required)

Willingness to travel:

• 100% (Preferred)

Work Location: In person

Salary : $25 - $30