What are the responsibilities and job description for the Network Analyst Tier 1 position at Metro Communications Co.?
Position: Network Analyst | This position will be based in Sullivan, IL
Seeking Network Analysts of all levels to implement, maintain, and support a growing Fiber-To-The-Home (FTTH) broadband network. In this role, the candidate should have fundamental network troubleshooting abilities in a Network Operations Center (NOC) and help-desk environment. The ideal candidate will have an understanding of network LAN/WAN administration and architecture, in addition to an understanding of VOIP, WiFi, PON, and fiber optics.
Responsibilities
- Support escalated customer trouble tickets from Customer Service Department
- Configure, deploy, and test new Calix PON equipment
- Monitor network performance and integrity
- Resolve customer and network trouble either by direct troubleshooting, working with internal technicians and/or customers when necessary
- Automate tasks and monitor their effectiveness
- Mentor technical and non-technical team members on technical issues
- Effectively communicate trouble/resolutions with Network Engineering
- Create, share and maintain technical documentation, MOPS, and network diagrams as needed
- Suggest improvements to network performance, capacity, and scalability
Education:
Associates/Bachelors in Computer Science, Engineering, or related field
Experience/Skills:
- Industry-related experience as a Network Engineer, Administrator, or Analyst
- Professional certifications or demonstrable equivalency via experience
- Have an understanding of fiber optics and copper (CAT5/6) mediums
- Organizational and mentoring skills
- Ability to work independently
- Sharp troubleshooting skills
Additional Notes:
- This is not a remote position. Candidates will be expected to work at the Sullivan, IL office
Job Type: Full-time
Pay: $18.00 - $21.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- Monday to Friday
Education:
- Associate (Preferred)
Experience:
- LAN: 1 year (Preferred)
- Networking: 2 years (Preferred)
Work Location: In person
Salary : $18 - $22
