Consumer Loan Specialist - Consumer Loans

Support a range of loan activity through loan requests and loan closings. Provide excellent service while maintain our service level standards and being compliant with government regulations.  Essential Duties:   Communicate final underwriting decisions to all consumer loan applicants and perform ongoing follow-up with approved applicants to increase loan funding ratios. Request and review all required documentation to secure a consumer loan and research or resolve discrepancies prior to scheduling closing; verify member information to prevent fraud and ensure accurate loan details. Coordinate loan closings with all consumer loan applicants by phone and/or electronically and promote member use of web banking and e-signature remote closing options, when possible. Advise retail staff and members with active loan applications on resolving any issues in order to proceed with the closing process; coordinate potential in-person branch loan signing based on member needs and branch staffing availability. Submit consumer loan applications, explain loan product details, rates, terms, payment amount, and all payment protection options including gap insurance and debt protection. Promote a variety of credit union products and services by identifying cross-sell opportunities, as well as alternative loan products when appropriate based on members’ needs and qualifications. Remain up-to-date and compliant on all government regulations and credit union policies related to consumer loan applications. Monitor all assigned phone and email queues, respond to member inquiries in a timely manner, maintain service level standards, and follow up with members as needed on potentially abandoned calls or requests   Requirements:   Education and Experience High school diploma or equivalent strongly preferred. Minimum 1 year of related experience strongly preferred    Skills/Knowledge/Certifications Basic knowledge of financial services and/or banking. Strong written and verbal communication skills. Exceptional customer service skills. Team player yet able to work independently. Computer literacy. Attention to Detail.   Work Environment:   After initial onboarding on-site in Chelsea, this position is eligible for Hybrid Work Agreement: minimum of 3 days/week in office. (Tuesdays, Wednesdays, and another day to be worked out within department).     Why Join our team: Comprehensive Benefits: Health, Dental, and Vision coverage for employees working minimum of 20 hours/week; Metro provides assistance toward premiums and copays Annual bonus eligibility; annual retention bonus vesting program Three weeks paid vacation; 11 paid holidays 401(k) with matching plan & safe harbor plan – allowing every employee to save for retirement Wellness Incentives; Employee Assistance Program; Flexible Spending Account; Health Savings Account; Prescription Drug program and range of voluntary benefits (LTD, STD, AD&D); access to no-interest loans; $150/Quarter reimbursements for wellness and lifestyle expenses Discounts on Pet Insurance Strong growth opportunities with development plans and position-related or job-related tuition assistance to help you attain your long-term career goals Growing, dynamic environment - no day is ever the same and join an exceptional team of co-workers Exceptional Learning & Development opportunities (classroom, on-the-job, and mentoring)  Stable and growing organization Apply today and explore this incredible opportunity and team!