Lawrence Branch - Assistant Branch Manager

The Assistant Branch Manager (ABM) assists the Branch Manager in the daily, successful operations of the branch including personnel administration, operations, security, member service and sales. Serve as a financial consultant to new and existing members; provides problem resolutions; opens member accounts. Participate in sales and service programs including contribution to branch sales goals. The ABM serves as Branch Manager when needed.  RESPONSIBILITIES:  Play a key role in supervision of branch by: Opening and closing branch Creating schedules and managing assigned tasks Training and coaching employees Resolving service issues to ensure total member satisfaction including determining root cause, selecting, and explaining best solution, expediting correction or adjustment, and following up to ensure resolution. Accurately balancing individual work, branch vault cash, recyclers, and automated teller machines (“ATMs”) Providing approvals and system overrides for branch transactions in excess of employee limits. Monitoring individual and branch contact events.  Ensuring closure of assigned contact events within standards. Ordering branch cash, suppling staff, ATMs, and recyclers with cash throughout the day Scanning, uploading, extracting and archiving check images. Process a variety of transactions including check cashing, deposits/withdrawals, loan payments and payoffs, official checks and money orders, cash advances, etc. Respond to member inquiries and provide information relative to Mero Credit Union policies and procedures.  Open consumer deposit accounts for members after performing needs assessment to determine the best financial solution. Contribute to sales and referral program and branch sales goals.  Cross sell products by answering inquiries and informing members of new services and product promotions.  Make effective referrals to retail partners. Attend retail branch management meetings and sales meetings. Review all daily work for accuracy including verifying all account opening requirements have been met, including obtaining all applicable security clearances, required signatures, and paperwork. Conduct consumer loan interviews; aid members in completion of loan applications including verifying identification, obtaining required signatures, and ensuring approval conditions are met. Communicate loan application status to members.  Maintain member confidentiality and protects bank operations by keeping member information confidential.   REQUIREMENTS: Education and Experience   High school diploma or equivalent Minimum of one year of supervisory experience and 2-3 years of banking experience required Skills/Knowledge Excellent verbal and written communication skills. Must have bilingual capabilities in English and Spanish. Strong math and accounting skills. Excellent personal and professional leadership skills. Understanding of banking regulatory matters and procedures for proper operation. Ability to perform various banking procedures and operations. Ability to remain professional and composed under pressure. Proficient with Microsoft Office Suite; COCC experience preferred   Why Join our Team: Comprehensive Benefits: Health, Dental, and Vision coverage for employees working minimum of 20 hours/week; Metro provides assistance toward premiums and copays Annual bonus eligibility; annual retention bonus vesting program Three weeks paid vacation; 11 paid holidays 401(k) with matching plan & safe harbor plan – allowing every employee to save for retirement Wellness Incentives; Employee Assistance Program; Flexible Spending Account; Prescription Drug program and range of voluntary benefits (LTD, STD, AD&D); access to no-interest loans; $150/Quarter reimbursements for wellness and lifestyle expenses Discounts on Pet Insurance Strong growth opportunities with development plans and position-related or job-related tuition assistance to help you attain your long-term career goals Growing, dynamic environment - no day is ever the same and join an exceptional team of co-workers Exceptional training program (classroom, on-the-job, and mentoring)  Stable and growing organization   This is an exciting time to join our organization - Apply Today to learn more!