Clinic Support Specialist

MetroEHS Pediatric Therapy is searching for a caring individual to work as a Clinic Support Specialist supporting our exceptional team of therapy clinicians! At MetroEHS, we strive to “Reveal the SUPER in Every Child” and this position is vital to their success.

About MetroEHS:

For over 20 years, MetroEHS Pediatric Therapy has been a leader in providing integrated pediatric therapy services throughout Southeast Michigan. Our mission is to deliver evidence-based, intensive, multidisciplinary, and collaborative pediatric therapy that empowers children and their families to achieve their fullest potential. Our neighborhood therapy centers make it easy for families to access a comprehensive approach to therapy, offering Speech Therapy, Occupational Therapy, Physical Therapy, ABA Therapy, and Feeding/Swallowing Therapy in one center.

Through play, acceptance, and joy, we embrace the complexities of each child, striving to create functional outcomes that enhance their quality of life.

Job Responsibilities:

• Respond promptly and professionally to door inquiries, greeting clients as they arrive.
• Manage incoming evaluations by greeting families, directing them to the waiting area, providing welcome packets and questionnaires (when required), and notifying the appropriate therapist.
• Inform the relevant therapist about client cancellations and assist with filling open slots when necessary.
• Assist therapists by helping manage situations with parents who are late for pick-up, including staying with the client and contacting family members.
• Answer phone calls, respond to text messages, and follow up on voicemails within 24 hours.
• Build and maintain positive relationships with clients.
• Process and route incoming and outgoing mail, emails, and faxes for the Speech and Occupational Therapy staff as needed.
• Help coordinate client appointment schedules, availability, and staff meetings.
• Handle new client paperwork and provide assistance to clients when necessary.
• Support therapists with therapy-related tasks, such as preparing materials, cleaning, and assisting with client or parent needs as instructed.
• Maintain and update service authorizations by communicating with case managers or insurance providers.
• Track inventory and fulfill orders or pickups as requested by the Business Manager.
• Perform other administrative duties, such as filing, organizing, updating records, entering data, and conducting research.
• Input data, upload or send documents, and set up patient portals in the Electronic Medical Records (EMR) System.
• Accept payments and enter relevant information into the EMR system.
• Ensure a clean and safe environment by organizing and sanitizing equipment in line with updated COVID-19 safety protocols.
• Take on additional tasks as assigned by the Clinic Administrator, Administrative Office, or SLP/OT staff.

Qualifications:

• Associate’s Degree required
• 1-3 years of relevant experience, i.e.: office management, experience with children, and/or children with disabilities
• Outstanding organizational skills
• Ability to work with children, parents and/or people with disabilities
• Ability to manage time effectively and prioritize tasks appropriately with strong attention to detail
• Excellent communication and interpersonal skills
• Committed to providing exceptional customer service
• Proficient computer skills and able to operate general office equipment (printer, fax etc.) required
• CPR certification required
• Proficiency in Microsoft Office 365 required

We care for our employees, offering the following full-time benefits:

• 4% matching 401(k) vested 91st day of employment
• $330 monthly employer contribution towards medical insurance
• Dental and vision insurance
• Employer sponsored 1.800MD telehealth with no costs associated for employees that enroll in medical benefits
• 120 hours (equivalent to 3 weeks) of PTO your first year of employment!
• Approximately 11 paid holidays annually
• 100% employer paid group life insurance, long-term disability insurance, and Employee Assistance Program
• Access to a 529 college savings plan

Schedule:

• Monday-Friday, 9am - 6pm, with a 1-hour lunch

Pay:

• $18-$22/hour commensurate with experience and qualifications

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Medical Specialty:

• Pediatrics

Schedule:

• Monday to Friday
• No weekends

Application Question(s):

• What's a good email to reach you?

Ability to Commute:

• Madison Heights, MI 48071 (Required)

Ability to Relocate:

• Madison Heights, MI 48071: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $22