What are the responsibilities and job description for the Operations Manager - Metro Express Car Wash position at Metro Express People, LLC?
Description
The Operations Manager works with the General Manager to build and develop an excellence-focused team; upholds The Metro Way standards for customer experience and operational excellence; maximizes site efficiency and profitability. The position reports directly to the General Manager and consults with the VP of Human Resources in HR matters.
- Exemplifies, executes, and mentors The Metro Way.
- Accountable for team and facility alignment with The Metro Way standards.
- Coordinates with the GM to provide ongoing guidance and leadership development of the site’s leadership team.
- Supports, coaches, and develops site Supervisor and CSR team.
- Assists in recruiting, training, and developing a highly motivated and effective team.
- Works with the GM to manage labor, scheduling, payroll, and site finances.
- Assist the GM to Conduct site team performance appraisals, promotions and terminations.
- Executes the safety plan to maintain a safety conscious culture and safe working environment at their location.
- Upholds legal and ethical standards for PCI compliance.
- Upholds the Metro standard customer satisfaction and loyalty.
- Coordinates with Headquarters departments to implement initiatives.
- Monitors and responds to facility, equipment, and property maintenance standards.
- Monitors and manages chemistry inventory.
- Open and close the location according to Metro standards.
Requirements
At Metro Express Car Wash, our core values that we live and operate by are Passion for Service, Ownership, and Grit. Our employees upholding these core values are crucial to our company's culture, and are what makes our company stand out and shine. We believe that our core values encompass what it means to be part of the Metro Express team, and it's important that those we hire exhibit these in our day to day operations.
This job operates in a car wash site location and outdoor environment. This role routinely uses standard office equipment, personal computers, iPads and standard industrial/mechanical tools and equipment.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; bend; lift; step down; pivot; use hands to finger, handle or feel; and reach with hands and arms. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Unquestionable integrity is expected.
- Competencies must include problem solving and analysis, oral and written communication proficiency, leadership, project management, critical evaluation, and relationship management.
- Willingness to participate in learning and development programs for leadership skills.
- Open to advancement opportunities when the business need arises.
- This is a full-time position; evening and weekend work are expected.
- Minimal travel is expected for this position.
- A standard background check is required for this position.
- Complete Metro Learn modules and training activities related to this role.
Benefits included with full time employment include:
- $23 / hour plus bonuses
- Over 3 weeks Paid Time Off per year
- Medical, Dental, and Vision Benefits
- Employee Assistance Program
- Short Term and Long Term Disability
- 401k retirement options after 6 months of service
- Tuition Reimbursement
- Shoe Reimbursement
- Free weekly car wash
Salary : $23
