What are the responsibilities and job description for the Optical Front Desk Associate/Sales Associate position at Metro Eyes LLC?
Benefits :
401k matching (after one full year of employment)
PTO (Full-Time - after one full year of employment)
Holidays Pay (Full-Time - after 6 months of employment)
Great Work Environment
Career Advancement Opportunities
Description Position Overview :
Metro Eyes is an Optometry & Ophthalmology practice, located in Vienna, Virginia, seeking Optical Front Desk Associate / a Sales Associate who will serve as the initial point of contact, establishing the tone for a world-class patient experience and building relationships with all patients while delivering great Optical Sales / Front Desk Associate support with superb customer service and a professional attitude. The ideal candidate should be energetic and well-dressed, ready to assist our patients and ensuring a smooth check-in / check-out process. The associate performs various front desk, administrative and sales tasks to facilitate a seamless experience for our patients in our expanding private practice.
Responsibilities
Perform front desk activities, answer phones, schedule appointments, assist in schedule confirmation in collaboration with the office team and doctor.
Provide excellent customer service by greeting patients, answering questions, and assist patients in choosing the right eyewear, fame style / color based on their needs / preferences and prescription requirements.
Explain different lens options, such as single vision, bifocal, progressive, and specialty lenses, and help customers choose the most suitable option for their vision needs.
Assist patient with placing orders, verify prescriptions, and provide accurate information regarding pricing, warranties, and delivery times.
Complete paperwork, pull / confirm insurance benefits, process transactions, collect payments, submit visual insurance claims, routing slips, and maintain accurate records of daily sales and frames& lenses tracker.
Monitor, maintain, restock shelves, and organize displays to ensure a visually appealing.
Diligently maintain cleanliness of machines, displays, and office space
Perform preliminary tests on patients, including visual testing, color vision, and depth perception, intraocular pressure, auto-refraction, and retinal imaging.
Education and Qualifications :
High school diploma or general education degree (GED).
Optical front desk experience : at least 1 year experience as front desk receptionist with knowledge of various insurance plans.
Optical retail sales : knowledge of optical products, understanding of different types of eyewear, lenses, frames, and accessories.
Ability / willingness to cross train to other office support roles such as Optician and Optometric technician.
Understand HIPAA and knowledgeable in patient Electronic medical records (EMRs) / Electronic health records (EHRs).
Organizational skills to manage appointments, patient’s records, and inventory.
Ability to prioritize multiple tasks under pressure, while providing best in class to patients and office staff.
Flexible, team player, professional attitude, patient-centric, ability to wear multiple hats.
Computer savvy with excellent written and oral communication skills.
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