What are the responsibilities and job description for the Lead Security Technician position at Metro Fire+Security?
Job Type Full-timeDescriptionCompany Metro Fire Security has been serving Arizona and New Mexico since 1972. We are a full-service fire protection company that offers statewide service. We are a family-owned business that prides itself on customer service and integrity. Our staff of friendly and experienced professionals are dedicated to proving quality service. From initially selling and servicing fire extinguishers, we have transformed ourselves into a full-service fire and life safety corporation. We now specialize in sprinkler system testing, repair and installation , kitchen and restaurant systems , fire alarm design, installation and service , backflow prevention devices , full service alarm monitoring , fire pump repair and installation , and underground hydrant repairs and installation , among the many services we offer .Great company culture with room to grow.The Lead Installation Security Technician is primarily responsible for installing and replacing alarm, camera, and access systems. A desired candidate is fully confident in their installation and programming skills, works effectively and professionally with little supervision, has management and leadership ability with his team, excellent communication skills, and is consistently looking out for the customer's best interest. Responsibilities Install security systems per provided job scopes and drawingsInstall and service access control systemsInstall and service IP based camera systemsInstall and service alarm systemsWork efficiently as a lead technician on the team to install systemsResponsible for reading and interpreting wiring diagrams, schematics, and blueprintsEffectively communicate equipment issues and potential solutions on work performed to customers Explain and train customers on effective utilization of equipment and / or systemsEfficiently and accurately update and complete customer files, including but not limited to customer contacts, work orders, parts utilized, and work performedPromptly and professionally respond to customer questions and concernsUnderstand and maintain compliance with company and customer safety programMaintain all applicable certifications for necessary products serviced by companyAbility to lead, train, mentor and / or coach less experienced techniciansPerform other related duties as assigned or required RequirementsValid driver's licenseHigh School Diploma / GED5 years security technician work experience Commercial experienceAble to work flexible hours including after-hours, nights, and weekendsAble to travel to multiple job sites each dayFully proficient in alarm, access control and IP camera systemsAccess control installation and servicing experience - knowledge in S2 and BrivoExperience with installation of controller, reader, contact, REX and electrified door hardwareCommercial alarm system installation & servicing experience - knowledge in Burg, DMP, Honeywell and DSC systems a plusCamera system installation & servicing experience, including network camera systems - knowledge in Exacq, Wave VMS a plusCAT5 / 6 network termination skillsHigh precision / detail-orientedProfessional verbal and written communication skillsAbility to work independently, with little supervision Ability to lead a team on larger jobsWorks effectively and efficiently while performing all aspects of the required jobPreferredS2 trainingBrivo trainingDMP trainingIP / Network knowledgeWorking knowledge of Microsoft Office (Excel, Outlook, Word)BenefitsMedicalDentalVisionPaid Time OffPaid Holidays401(k) matching
