Senior Case Manager

Senior Case ManagerPrint ()ApplySenior Case ManagerSalary$63,823.33 AnnuallyLocationNashville, TNJob TypeFull-Time Non Civil ServiceJob NumberOFS07605DepartmentOffice of Family SafetyOpening Date01 / 08 / 2025Closing Date1 / 24 / 2025 11 : 59 PM CentralDescriptionBenefitsQuestionsPosition DescriptionThis is a non-Civil Service position in the Office of Family Safety, and will provide full Case Management services to Family Safety Center (FSC) and / or Jean Crowe Advocacy Center (JCAC) clients and will serve as a liaison with law enforcement, the Sheriff’s Office, non-profit organizations, the District Attorney’s Office, Department of Human Services with the State of Tennessee, Legal Aid, and other programs as needed to assist victims of interpersonal violence in achieving safety and resource utilization.Candidates must submit the following to be considered : ResumeCover LetterReferencesAnswer the supplemental questionsTypical DutiesProvide case management services for victims of interpersonal violence (domestic violence, sexual assault, human trafficking, stalking, child abuse, and elder abuse) including.Pre-screen referred individuals to assess applicability for programDetermine needs and formulate weekly and monthly case plan to address needsManage client intakes, session documentation, and assessmentsMonitor clients’ progress toward client-centered goalsAdvocate and refer clients to a variety of community resourcesWork with a multi-disciplinary team to update and monitor client progressFacilitate effective communication with service providers and clientsIdentify and facilitate meaningful community partnerships with relevant providersProvide weekly community-based client meetingsProvide support for clients for legal proceedings, as neededInput and manage client files and data in a timely mannerEngage in ongoing client meetings and trainings, as requiredServe as supervisor on duty when the Director and Assistant Director of Case Management cannot be present, including supervising Case Management staff and handling client or center-related issues as they arise. Maintain confidentiality of clients and their files in accordance with federal and state lawAct as a liaison between program staff and leadership, as well as providing professional mentorship to program staffProvide support and guidance, as needed, for program staff with resources available for client referralsSupervise all Case Management interns, oversee the intern onboarding process, and shadow intern interactions with clients for an appropriate period of timeServe as task supervisor for interns, as neededServes as an onboarding supervisor for new case management staff and shadows case managers’ interactions with clients throughout probationary period for new employeesLiaise with both Metro ITS and JIS support staff to ensure grant compliance and the daily operation of the OFS client databaseTroubleshoot any database issues with staff and assist with their database training and quality assuranceCompile and analyze statistics for the client services case management program, including assistance with reportingAssist with special projects as needed by OFS Leadership staffMinimum QualificationsBachelor’s degree from an accredited college or universityA minimum of two years’ experience working with victims of interpersonal violence or related issuesExperience working in or with both non-profits and the criminal justice systemPreferred Experience, Knowledge, Skills, and AbilitiesBilingual preferred with interpreting and translation experienceStrong problem solver, highly efficient, and detail-orientedExperience with staff or intern supervisionStrong organizational and interpersonal skillsStrong written and oral communication skillsStrong administrative skills with Microsoft program (Excel, Access, PowerPoint)Demonstrate understanding of the dynamics of interpersonal violence and effective intervention strategiesDemonstrate an understanding of trauma-informed services and client empowerment strategiesExperience working with multidisciplinary teams / collaborativesCandidates with accreditations earned in a foreign institute are encouraged to apply.Note : Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government. We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.Requests for ADA accommodation for the recruitment process should be directed to 615-862-6640.Full-time, Civil Service positions -10 Vacation Days per year (increasing after 5 years of service)1 Sick Day per month12 Paid Holidays per yearPublic Safety - Sworn and Civilian positions -20 vacation days per year3 Personal days per year1 Sick Day per month12 paid holidays per yearPart-time, Non Civil Service positions - Visit HR and Benefits webpages for more information.Full-time, Non Civil Service positions - contact hiring department for benefits informationSeasonal / Temporary positions - no benefits offered.01Describe how the criminal justice system, specifically the courts, can impact individuals who have experienced interpersonal violence02Describe your understanding of trauma-informed care in a court-house environment.Required QuestionAgencyMetropolitan Government of Nashville & Davidson CountyAddressHuman Resources Department 700 President Ronald Reagan Way, Suite 201 Nashville, Tennessee, 37210Phone(615) 862-6640WebsiteApplyPlease verify your email address Verify Email

Salary : $63,823