Account Manager

We are a rapidly growing company currently looking to hire an Account Manager with 2-3 years minimum experience. The Account Manager must be able to handle a high volume of applicants at a face pace and hire top talent. We have a state of the art infrastructure and we're looking for someone with strong recruiter skills to fulfill our hiring needs. We are a national company with 27 talent centers throughout the country.

Position Summary:
The Account Manager will ensure all scheduled posts are filled with qualified, talented loss prevention officers. This position will interface with Senior Management, Recruiter(s), Scheduling Staff, and office staff. The Security Operations Manager will also ensure that qualified candidates are continuously recruited and interviewed, creating a pipeline of qualified staff for assignment.

Pay & Benefits:

• Competitive compensation based on experience
• Health, Dental, and Vision offered
• Opportunity for growth

Responsibilities:

• Manage scheduling roll call, and on call officers for assigned clients.
• Ensure all security officers are trained on mobile application for time and attendance recording, using the application in the field.
• Maintain standards for overtime performance through effective scheduling and supporting Recruitment Strategies.
• Maintain adequate staffing levels.
• Review assignment requests made by clients to ensure that recommended staff meet company and client standards prior to assignment.
• Maintain attendance standards by taking corrective measures for lateness, excessive call-outs, and no call/no show occasions.
• Issue written documentation to staff when warranted and maintain liaison with Human Resources.
• Monitor staff performance in partnership with office team members and clients in collaboration with Human Resources. Document substandard performance.
• Proactively monitor and adjust stand-by programs to accommodate holidays, weather conditions, and call-out trends.
• Support Recruiter(s) in interviewing new hires when necessary, scheduling new hires appropriate to client standards, and providing schedules immediately upon officers’ completion of training. Follow-up to ensure new hires are fully integrated into the schedule in subsequent weeks.
• Implement measures to reduce turnover.
• Identify top talent officers for growth opportunities. Communicate change in rate records to Payroll and Human Resources.
• Provide immediate response to payroll discrepancies filed by officers.
• Work with Human Resources regarding potential counseling, disciplinary issues, and timely investigations.
• Coordinate with Recruiters regarding field visit schedules, field recruiting, client contacts, officer coaching and retraining, and following-up on corrective measures and client requests.
• Utilize Guard-Tour Application for documenting field visits.
• Respond with urgency to client concerns. Document deficiencies noted during site visits and follow-up with appropriate communication, training, instructions, etc., providing client with corrective action taken.
• Ensure compliance to post orders, uniform requirements, retraining and licensing requirements.