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Metro One Security Management | Regional Operations Manager

Metro One Security Management
Anaheim, CA Full Time
POSTED ON 3/19/2025
AVAILABLE BEFORE 4/15/2025

Metro One Loss Prevention Services Group, Inc. is seeking a Regional Operations Manager for its rapidly expanding Logistics Security Division. Metro One currently provides security services to our client’s logistics facilities throughout the United States. The Regional Operations Manager is a salaried position reporting directly to a National Manager.

Daily Duties :

  • Manage scheduling roll call, and on call officers for assigned clients.
  • Ensure all security officers are trained on mobile application for time and attendance recording, using the application in the field.
  • Maintain standards for overtime performance through effective scheduling and supporting Recruitment Strategies.
  • Maintain adequate staffing levels.
  • Review assignment requests made by clients to ensure that recommended staff meet company and client standards prior to assignment.
  • Maintain attendance standards by taking corrective measures for lateness, excessive call-outs, and no call / no show occasions.
  • Issue written documentation to staff when warranted and maintain liaison with Human Resources.
  • Monitor staff performance in partnership with office team members and clients in collaboration with Human Resources. Document substandard performance.
  • Proactively monitor and adjust stand-by programs to accommodate holidays, weather conditions, and call-out trends.
  • Support Recruiter(s) in interviewing new hires when necessary, scheduling new hires appropriate to client standards, and providing schedules immediately upon officers’ completion of training. Follow-up to ensure new hires are fully integrated into the schedule in subsequent weeks.
  • Implement measures to reduce turnover.
  • Identify top talent officers for growth opportunities. Communicate change in rate records to Payroll and Human Resources.
  • Provide immediate response to payroll discrepancies filed by officers.
  • Work with Human Resources regarding potential counseling, disciplinary issues, and timely investigations.
  • Coordinate with Recruiters regarding field visit schedules, field recruiting, client contacts, officer coaching and retraining, and following-up on corrective measures and client requests.
  • Utilize Guard-Tour Application for documenting field visits.
  • Respond with urgency to client concerns. Document deficiencies noted during site visits and follow-up with appropriate communication, training, instructions, etc., providing client with corrective action taken.
  • Ensure compliance to post orders, uniform requirements, retraining and licensing requirements.

Qualifications for Regional Operations Manager

  • Any security certifications required by the employing organization or company
  • Post-secondary training in security management is preferred by many organizations
  • Previous experience working as a security manager, security officer or other security-related job
  • Working knowledge of any required computer programs and security technology
  • Strong communication and organizational skills
  • Ability to monitor surveillance systems and respond to emergency situations
  • Excellent team-building and leadership skills
  • Ability to pay close attention to detail
  • Interest in protecting the people and assets within the organization or company
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