What are the responsibilities and job description for the Call Center Support Coordinator position at METRO PHYSICAL & AQUATIC THERAPY?
Job Description
Job Description
Description :
Metro PT is looking for a full-time Call Center Support Coordinator. Under the supervision of the Call Center Supervisor, he or she will assist in our commitment to provide our patients with a stellar patient experience by ensuring the highest quality and compassionate care. Come be a part of a growing organization in a progressive, supportive, and innovative team!
Job Status : Full-Time
Location : Remote with preference for candidates in the New York area but we can accept candidates from New York, Florida, Georgia, Maryland, and Virginia
Hourly Rate : $17-$20
Requirements :
What You'll be Doing!
- Effectively communicate changes to administration procedures of the front office, including telephones, processing, scheduling, and verifications.
- Route escalated calls to the appropriate department and personnel.
- Complete tasks surrounding the nature of the call and providing the highest level of patient care and support.
- Schedule appointments based on availability and continuity of care, verifies insurance information, updates demographics, and informs patients of necessary documentation for health center visits.
- Maintains strictest confidentiality; adheres to all HIPAA guidelines / regulations.
- Answer a high volume of calls
Schedule : 930am-6pm
Who You Are!
Salary : $17 - $20
