Front Desk Coordinator/Physical Therapy Aide (Full Time)

Job Type

Full-time

Description

Metro Physical & Aquatic Therapy is a comprehensive multidisciplinary company that offers Physical, Occupational, Speech Therapy, Massage and Acupuncture services. We take great pride in inspiring our team to create an everlasting bond with our patients, our doctors, and our community. But it’s not just what we do, it’s who we are. We are driven by our mission to continually invest in our people and offer the best workplace environment possible.

Metro Physical & Aquatic Therapy has an immediate opening for Physical Therapist Aide/Front Desk Coordinator (Hybrid Role). This position is not seasonal and offers long-term employment.

Are you looking for an exciting opportunity in a fast-growing industry? Do you want to make a difference in people's lives while you grow your career? Are you interested in delivering compassion, excellence, and reliable service to patients? This is a great opportunity to gain hands-on experience and learn the full scope of patient support in a clinic setting.

We want you to apply your energy and skills to our dynamic team and become an integral part of a caring, professional environment that provides the highest quality care to our patient

Essential Responsibilities

• Welcomes patients and visitors with an upbeat attitude and a warm and inviting smile - in person or on the telephone; answering or referring inquiries.
• Demonstrate a high level of customer service at all times. Patient’s satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying Clinicians of patient’s arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Serve as a scribe for recording and editing therapeutic exercises under the supervision of a Doctor of Physical Therapy and/or Occupational Therapy
• Helps treat patients by applying heat packs; paraffin dips; assisting patients into the pool; helping patients onto exercise equipment, monitoring motion; tracking patient physical exertion levels; guiding patients through prescribed exercises and strengthening techniques.
• Ensures operation of treatment equipment by completing preventive maintenance requirements; following manufacturer's instruction; troubleshooting malfunctions; calling for repairs.
• Educates patients by demonstrating proper use of equipment and exercise routines.
• Prepares patients for therapy treatment by welcoming, comforting, providing, and/or assisting patients into therapy sessions.
• Provides information to patients by answering questions and requests; allaying fears.
• Maintains patient confidence and protects operations by keeping information confidential.
• Maintains a safe and clean working environment by complying with procedures, rules, and regulations.
• Provides equipment and supplies by sterilizing and delivering equipment and supplies to the treatment area; positioning equipment for therapist access; positioning patients on equipment.
• Prepares treatment room for patients by following prescribed procedures and protocols.
• Answers calls from physician offices, hospitals, and patients using exemplary customer service skills.
• Maintains physical therapy supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
• Flexibility to assist with front desk duties as needed to support clinic operations.
• Performs other duties and assignments as required.
  
  

Requirements

Knowledge & Skills Requirements

• One (1) year of medical office experience preferred, with familiarity in EMR systems a plus.
• Strong communication skills, with the ability to interact professionally and courteously with customers, co-workers, and management.
• Recent experience in a medical practice, ensuring compliance with federal, state, and local regulations.
• Ability to work effectively within a team environment.
• Excellent interpersonal skills and the ability to quickly adapt to new programs.
• Proficiency in Google Suite is required.
• One year of experience in a customer service-oriented role is strongly preferred.
• High school diploma or GED is required.
• Knowledge of anatomy and kinesiology, as well as the equipment used in therapy work.
• Understanding of patient behavior, needs, and proper strengthening techniques.
• Knowledge of restraint use and aggressive behavior management practices.
• Ability to successfully complete in-service training.
• Ability to observe, evaluate, and record patients' conditions, reactions, and changes in physical condition.
• Ability to maintain a professional attitude and conduct in the welfare of patients.
• Strong record-keeping and report-writing skills.
• Ability to communicate effectively and clearly.
  
  

Physical Requirements

While performing the duties of this job, the staff member is frequently required to walk, stand; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The staff member can regularly lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, and depth perception.

The above statements are meant to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, completing tasks and demands and to seek supervisory assistance as appropriate.

Incumbents within this position may be required to assist or find appropriate assistance to make accommodations for disabled individuals in order to ensure access to the company’s services (may include: visitors, patients, staff members, or others).

Salary Description

$16.50-$16.50/ hour