What are the responsibilities and job description for the Security Operations Center Operator position at Metro Security Services?
About Metro Security Services
Metro Security Services is a leading provider of security solutions, offering comprehensive protection for public and private sectors. We specialize in risk mitigation, surveillance, emergency response, and operational security to safeguard critical infrastructure and ensure public safety.
Position Overview
Metro Security Services is seeking a highly skilled and dedicated Security Operations Center (SOC) Officer to monitor, analyze, and respond to security threats from our clients state-of-the-art Security Operations Center. The SOC Officer will play a vital role in ensuring the safety of assets, employees, and the public by utilizing advanced surveillance systems, incident response tools, and communication networks.
Key Responsibilities
- Real-Time Monitoring: Utilize CCTV cameras, access control systems, intrusion detection, and alarm systems to monitor security threats across multiple locations.
- Incident Response: Detect, assess, and respond to security incidents, ensuring proper protocols are followed and escalation procedures are executed as necessary.
- Communication & Coordination: Maintain direct communication with field security officers, emergency services, and law enforcement agencies during incidents.
- Threat Assessment & Reporting: Identify potential security risks, analyze patterns, and provide detailed reports on security-related incidents.
- Access Control Management: Oversee entry and exit points for restricted areas, granting or denying access as required.
- Emergency Management: Assist in coordinating responses to emergencies, including fire, medical incidents, and security breaches.
- Documentation & Record Keeping: Maintain accurate logs of security incidents, shift reports, and surveillance footage analysis.
- Compliance & Protocols: Ensure all security procedures comply with company policies, industry regulations, and legal requirements.
- Technology Utilization: Operate and maintain security software, surveillance systems, and emergency notification tools.
- Continuous Improvement: Provide recommendations for security enhancements and participate in ongoing training and development programs.
Qualifications & Requirements
- Experience: Minimum of 1–2 years of experience in security operations, law enforcement, or a related field (prior SOC experience preferred).
- Education: High school diploma or equivalent required
- Technical Proficiency: Familiarity with security monitoring software, video surveillance systems, and incident management platforms.
- Certifications: Must possess or be willing to obtain security-related certifications
Skills:
- Strong analytical and problem-solving abilities
- Excellent communication and report-writing skills
- Ability to remain calm under pressure and make quick decisions
- Attention to detail and ability to detect anomalies in security footage
- Ability to multitask in a fast-paced environment
Availability:
Must be flexible with work hours, including weekends, holidays, and overnight shifts.
Background Check:
Must pass a background investigation, drug screening, and any other required security clearances.
Metro Security Services is an equal opportunity employer and encourages applicants from all backgrounds to apply.
Job Types: Full-time, Part-time
Pay: $17.00 - $18.00 per hour
Benefits:
- Flexible schedule
- Paid time off
- Referral program
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Night shift
- On call
- Overnight shift
- Overtime
- Weekends as needed
Work Location: In person
Salary : $17 - $18
