What are the responsibilities and job description for the Pier Transportation Agent position at Metro Shore Services, LLC?

Pier Transportation Agent

Company : Metro Shore Services

Job Type : Seasonal Part-time (April-October)

Job Location : Pier 91 (Smith-Cove Terminal) 2001 West Garfield St Seattle, WA

Are you looking for a part-time Seasonal position that offers flexibility ?
Would you love to interact and meet people from all over the world?
Do you enjoy working in a fast paced environment alongside amazing coworkers ?

Then this is the job for YOU !

Summary

Metro Shore Services is a nationwide, all-inclusive service provider in the Cruise Industry. In Seattle, our teams deliver excellence in Ground Guest Services through our industry knowledge, training, and expertise. Our Seasonal Pier Transportation Agents strive to exceed guest expectations by delivering a smooth experience through the cruise terminal while providing excellent customer service in all areas for the cruise lines Metro Shore Services represents. Our Pier Transportation Agents are responsible for locating and greeting guests departing from the pier to the airport who have elected to book or purchase transportation with the cruise line.

Key Responsibilities for Transportation Agent

Attend briefing with Transportation Supervisor to review total expected transfer counts and coach dispatch information.

Ability to utilize handheld tablets for logging transportation or for guest check in.

Work with Pier Transport Supervisor to ensure all drivers know what the expected avg. counts are per coach.

Direct guests to transfer buses and maintain counts for departure logs. Report any issues with these counts immediately to Pier Transport Supervisor.

Once bus is loaded communicate to all debarkation passengers on the bus procedures when arriving to the airport with scripted speech.

Ensure buses are loaded to designated capacity.

Communicate to Pier Transportation Lead / Supervisor if there are any ADA personnel on board any departed bus from the pier.

Work with Pier Transport Supervisor to update airport transportation Lead / Supervisor on departed coaches, coach number, and time departed pier during debark as necessary.

Answer general questions in an accurate and pleasant manner and provide pertinent information regarding boarding and sailing.

Perform other job-related duties as assigned for the continuity & success of the operation day

Requirements

Must be available to work Fridays

Maintain the highest level of customer service, greeting every guest with a warm smile & positive attitude.

Ability to perform basic data input functions on a laptop computer, tablet, or handheld device.

Communicate clearly with peers and guests. Listen, respond, & resolve guest enquiries appropriately.

Follow all company policies and procedures

Maintain dependable attendance and follow appearance guidelines and cruise line brand standards.

Minimum Qualifications

The following are the minimum qualifications that an individual needs in order to successfully perform the duties and responsibilities of this position.

Knowledge / Experience

6 months Customer service experience

Communicate effectively

Skills / Abilities Pertinent to This Position

Elevated Verbal & Written communication skills

Passion for customer service / satisfaction

Ability to interact and work at all levels as a team member.

Problem-solving techniques

Flexibility / adaptability to change while multi-tasking.

Discretion

Integrity

Physical Demands

In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently able individuals to perform the essential functions of the job.

Must be able to see, hear, speak and write clearly in order to communicate with employees and guests; manual dexterity required for reaching for documents and operating the cruise line provided laptops and check in system. Must be able to physically stand for at least six (6) hours in an active and dynamic environment.

Timeline & Tasks

Provided and reviewed during Leadership Training.

Specifics per cruise line brand including required forms are documented and can be provided as needed.

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Pier Transportation Agent

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