What are the responsibilities and job description for the Customer Service Manager (CSM) position at Metro Store?
Job Summary
We are seeking a dedicated and experienced Customer Service Manager Assistant to lead our customer service team. The ideal candidate will be responsible for ensuring exceptional service delivery, managing customer inquiries, and fostering a positive environment for both customers and staff. This role requires strong leadership skills, project management capabilities, and the ability to analyze data to improve service processes.
Duties
- Supervise and mentor customer service representatives, providing guidance and support to enhance their performance.
- Manage daily operations of the customer service department, ensuring all inquiries are addressed promptly and effectively.
- Analyze customer feedback and service metrics to identify areas for improvement and implement strategies accordingly.
- Communicate effectively with team members and other departments to ensure a collaborative approach to customer satisfaction.
- Negotiate solutions with customers to resolve issues while maintaining company policies and standards.
- Lead training sessions for new hires and ongoing development programs for existing staff to enhance skills in customer service excellence.
- Foster a culture of teamwork and collaboration within the department, encouraging input from team members on process improvements.
- Collaborate with sales teams to align customer service strategies with overall business goals.
Experience
- Proven experience in a supervisory or managerial role within customer service or related fields.
- Strong project management skills with the ability to prioritize tasks effectively.
- Excellent analytical skills to assess performance metrics and drive improvements.
- Exceptional communication skills in English; multilingual abilities are a plus.
- Demonstrated leadership experience with a focus on motivating teams towards achieving high levels of customer satisfaction.
- Ability to negotiate effectively while maintaining positive relationships with customers and stakeholders.
If you are passionate about delivering outstanding customer experiences and possess the necessary skills, we encourage you to apply for this exciting opportunity as a Customer Service Manager.
Job Type: Full-time
Pay: $20.00 - $21.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Night shift
Education:
- Associate (Required)
Experience:
- Management: 2 years (Required)
- Supervisory: 3 years (Required)
- Customer service: 3 years (Required)
- Fast pace work environment: 5 years (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: In person
Salary : $20 - $21
