What are the responsibilities and job description for the Operations Manager position at Metro Supply Chain Holdings USA Inc?
Job Description
Job Description
This position reports to the General Manager.
The Operation Manager oversees warehousing activities in compliance with space availability, order fulfillment and business plans. Responsible for the overall strategic design and direction of the warehousing operations, Customer Service and Client Relationships. As well as to ensure the training of employees, setting of performance goals, organization of work, and maintenance of a productive and participatory environment.
RESPONSIBILITIES
Responsible for the success of the operation ensuring adherence to business plans and budgets.
Oversees warehouse operations, while ensuring established operational procedures are being followed according to company standards to effectively meet / exceed customer requirements.
Develops and following approval, implements changes to operational systems to improve the flow in customer service, order management and shipping and receiving of customer products on time and undamaged.
Manages key performance indicators and other related measurements, providing analysis, reporting and recommendations on a timely basis.
Reviews forecasts, inventory reports, sales order reports, and other available material and devises plans to meet fluctuations in warehousing operation.
Acts as a liaison between the site leaders and the customers and keeps each informed-on matters of policy procedure and production performance / problems.
Establishes budgets for the facility and implements controls necessary to keep expenditures within budgetary limitations.
Provides leadership to facility staff by :
Hiring, training, developing and scheduling competent staff
Articulating the goals of the facility and Company including but not limited to health and safety, productivity, housekeeping
Providing opportunity for success
Providing feedback and measurement of success
Manages ongoing relationships and interactions with customers, vendors and carriers working to assure adherence to contractual agreements.
Will ensure that employees are trained as necessary. This includes cross-training to ensure efficient skill levels, soft skills training and certification in accordance with company guidelines and government regulations.
Responsible for product safety and conducting audits.
Assumes additional related responsibilities as required.
EXPERIENCE
Ten (10) years distribution experience (some of which in a 3PL environment)
Five (5) years of managerial experience
COMPETENCIES
SKILLS
Strong interpersonal and communication skills– both written and verbal with the ability to develop relationships at all levels in the organization.
Exceptional hands-on Warehouse Management System (WMS) knowledge.
Thorough knowledge of company equipment
Thorough knowledge of company policies and procedures
Service oriented with strong customer interaction skills and commitment
Ability to make sound decisions independently to obtain desired results
Strong interpersonal skills and a proven leadership ability within a solid team environment
Able to create own control tools through effective M.S. software applications knowledge primarily in excel & word
Strong analytical skills with the emphasis on financial reports
Exceptional planning skills
Goal focused with demonstrated ability to manage multiple tasks / projects in a fast-paced environment with a high attention to detail.
Ability to interpret financial spreadsheet information.
Pack Manager experience is preferred.
Excellent time management and organization skills, with the proven ability to juggle and reprioritize based on business requirements.
Ability to create a high-performance team focused on system, process and people excellence.
Collaborative team player who can relate to people at all levels of the organization.
Professional communication style with the ability to clearly articulate with confidence in group and individual situations.
Capability to engage and lead team members in continuous improvement initiatives.
Collaborates, recognizes and inspires positive morale across the team.
Leads by example the Our Way values.
As a leader brings a customer service attitude into daily interactions with team members.
As a leader is consistent and fair with the application of Metro policies and procedures.
Looks for ways to say “Yes” to the customer (internal and external).
Approachable, positive interpersonal style.
Maintain open honest relationships.
HEALTH & SAFETY
Fulfills the duties of a Manager under the Occupational Health and Safety Act including; safety, violence and harassment laws.
Takes appropriate actions and follows-up on JH&SC recommendations.
Ensures all team members are aware of the potential hazards of their job and how to eliminate or control the hazard.
Performs workplace inspections to ensure and address safety concerns where team members are not complying with safe work practices and policies.
Conducts daily inspections of material-handling equipment, racking and dock door and plates.
Ensures all general building maintenance and repairs are completed.
Ensures safety accident and incident reports are completed and partnering with Human Resources facilitates and early and safe return work to eliminate or reduce lost-time incidents.
MEASUREMENT
Meets or exceed organizational governance for set compliance metrics in Best Practice WMS control and process standardization.
Measure success based upon continuous site improvement results (Cost vs Budget, Accuracy and Inventory Control, Process Compliance and Implementation Success).
Ensure Site WMS best practice metrics meet or exceed standard.
EDUCATION
A bachelor’s degree in business management with a focus on operations management, materials management.
CERTIFICATIONS
A designation in logistics management is preferred.
WORKING CONDITIONS
Able to work a flexible work schedule when required.
Must be willing to travel.
Must be comfortable to work in cold temperature when walking the warehouse floor between 14 - 16 degrees (may need to visit the 5-degree room from time to time).
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