Operations Team Lead

Reporting to the Operations Supervisor, the Team Leader is responsible to perform the tasks and responsibilities of various warehouse operations jobs including order picking, replenishment, shipping, receiving and cycle counts. In addition to performing multiple warehouse jobs, the team leader will support the supervisor to oversee warehouse operations ensuring best practice processes are known and adhered to by warehouse team members.

RESPONSIBILITIES

• Responsible to perform multiple warehouse tasks including receiving, order picking, replenishment, cycle counts and shipping to support on-time completion of daily tasks, ensuring customer service standards are met.
• Communicates and works with team members to ensure proper movement of materials throughout the warehouse.
• Provides training, motivation and assist team members to carry out tasks and responsibilities in a safe, standardized and efficient manner.
• Provides peer support for the purpose of on the job training of new hires.
• Influences warehouse team members to follow approved warehouse operating procedures for MHE inspections, damages, replenishment, cleanliness, order picking, shipping, receiving and cycle counts escalating to operations supervisor when necessary.
• Plays a leadership role in daily shift briefings ensuring team member concerns are addressed.
• Suggests ideas for continuous improvement and assists with implementation of continuous improvement initiatives.
• Functions as the workflow process and RF Scanner technical expert for team members.
• Ensures RF IT related issues are acted on immediately, including opening IT Track-it and follow-up.
• Supports teamwork by promoting positive two-way communication.
• Assists operations supervisor with monitoring daily productivity and quality goals.
• Completion of Team Lead Daily Shift Report and reviews with the operations supervisor prior to the end of the shift.
• May be required to work multiple shifts during peak business periods or vacation coverage as required to meet customer service levels.
• Oversee the shift in the supervisor’s absence.

EXPERIENCE

• Three (3) years warehouse experience operating material handling equipment (MHE) with a proven track record for safety.
• Previous experience with RF based Warehouse Management System (WMS), preferably Red Prairie.

SKILLS

• Knowledge of receiving, order picking, replenishment and shipping work flow processes.
• Knowledge of client specific requirements.
• Strong attention to detail.
• Ability to prioritize work assignments.
• Ability to anticipate problems and solve problems to resolution.
• Excellent verbal and written communication skills to work in a customer focused environment.
• Able to adapt to change and easily adopt new methods and practices required to meet changing business needs.
• Intermediate level knowledge of WMS RF Scanner and ability to train and assist other team members in its use to complete work tasks.
• Ability to train others in various warehouse operations processes.
• Is considered a role model and is respected by team members.
• Ability to anticipate problems as it relates to warehouse standard processes, solve problems to resolution and escalate any non-routine decisions to management.

EDUCATION

• Completion of secondary school diploma preferred or the equivalent in combination of education and experience.
• Willingness to attend and participate in training and development programs as required.
• College diploma in Logistics Management is an asset.

CERTIFICATIONS

• Certified MHE operator.

WHY JOIN US

• Work in an environment where safety is our first priority
• The opportunity to build a career with a growing company
• Comprehensive Medical, Dental, and Vision coverage for you and your family
• Life and Disability Insurance
• Wellness programs to support your family's well-being
• Company 401k plan with a company match
• Company Team Wear
• Company Sponsored Social Events
• Community Volunteering