Shipping / Receiving Team Lead

Reporting to the Operations Manager, the Shipping/Receiving Team Lead is responsible to oversee and know the complete shipping and receiving process. In addition to performing general duties (ship/receive/pick/pack) team leader will support the supervisor to oversee warehouse operations ensuring best practice processes are known and adhered to by warehouse team members.

RESPONSIBILITIES

• Responsible to perform multiple warehouse tasks including receiving, order picking, replenishment, cycle counts and shipping to support on-time completion of daily tasks, ensuring customer service standards are met.
• Communicates and works with team members to ensure proper movement of materials throughout the warehouse.
• Provides training, motivation and assist team members to carry out tasks and responsibilities in a safe, standardized and efficient manner.
• Provides peer support for the purpose of on the job training of new hires.
• Influences warehouse team members to follow approved warehouse operating procedures for MHE inspections, damages, replenishment, cleanliness, order picking, shipping, receiving and cycle counts escalating to operations supervisor when necessary.
• Plays a leadership role in daily shift briefings ensuring team member concerns are addressed.
• Suggests ideas for continuous improvement and assists with implementation of continuous improvement initiatives.
• Functions as the workflow process and RF Scanner technical expert for team members.
• Ensures RF IT related issues are acted on immediately, including opening IT Track-it and follow-up.
• Supports teamwork by promoting positive two-way communication.
• Assists operations supervisor with monitoring daily productivity and quality goals
• May be required to work multiple shifts during peak business periods or vacation coverage as required to meet customer service levels.
• Oversee the shift in the supervisor’s absence.

EXPERIENCE

• Three (3) years warehouse experience operating material handling equipment (MHE) with a proven track record for safety.
• Previous experience with RF based Warehouse Management System (WMS), preferably Red Prairie.

COMPETENCIES

SKILLS

• Knowledge of receiving, and shipping work flow processes.
• Strong attention to detail.
• Ability to prioritize work assignments.
• Ability to anticipate problems and solve problems to resolution.
• Excellent verbal and written communication skills to work in a customer focused environment.
• Able to adapt to change and easily adopt new methods and practices required to meet changing business needs.
• Intermediate level knowledge of WMS RF Scanner and ability to train and assist other team members in its use to complete work tasks.
• Ability to train others in various warehouse operations processes.
• Is considered a role model and is respected by team members.
• Ability to anticipate problems as it relates to warehouse standard processes, solve problems to resolution and escalate any non-routine decisions to management.

CUSTOMER SERVICE AND “OUR WAY” CULTURE

• As a team member works collaboratively with Metro employees in a team-oriented environment.
• Exceptional customer service attitude.
• Looks for ways to say “Yes” to the customer (internal and external).
• Promote and support team member driven social initiatives.
• Follow established processes and achieve customer Key Performance Indicators (KPIs).
• Commitment to quality of work.
• Approachable, positive interpersonal style.
• Maintain open honest relationships.

HEALTH & SAFETY

• Fulfills the duties of a team lead under the Occupational Health and Safety Act, including; safety, violence and harassment law
• Ensures team members are aware of the potential hazards of their job and how to eliminate or control the hazard.
• Without compromise maintain a safe and clean work environment.
• Reports any hazards in the workplace to management.
• Conducts daily inspections of material-handling equipment, racking and dock door and plates.
• Must not use or operate equipment in a manner that would endanger self or others.
• Must not put other workers at risk by their actions.
• Ensures safety accident and incidents are immediately reported to management.

EDUCATION

• Completion of secondary school diploma preferred or the equivalent in combination of education and experience.
• Willingness to attend and participate in training and development programs as required.
• College diploma in Logistics Management is an asset.

CERTIFICATIONS

• Certified MHE operator.

WORKING CONDITIONS

• Able to work a flexible work schedule including overtime, evenings, nights and weekends when required.
• Works 100% of their time on the warehouse floor walking, standing and bending.
• Able to lift repetitively on average up to 50 lbs safely.