What are the responsibilities and job description for the Operations Manager position at Metro Supply Chain USA Inc?

Job Description

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Metro Supply Chain (MTH) is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada’s Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

The Operation Manager oversees warehousing activities in compliance with space availability, order fulfillment and business plans. Responsible for the overall strategic design and direction of the warehousing operations, Customer Service and Client Relationships, as well as to ensure the training of employees, setting of performance goals, organization of work, and maintenance of a productive and participatory environment.

RESPONSIBILITIES

Responsible for the success of the operation ensuring adherence to business plans and budgets.
Oversees warehouse operations, while ensuring established operational procedures are being followed according to company standards to effectively meet / exceed customer requirements.
Develops and following approval, implements changes to operational systems to improve the flow in customer service, order management and shipping and receiving of customer products on time and undamaged.
Manages key performance indicators and other related measurements, providing analysis, reporting and recommendations on a timely basis.
Reviews forecasts, inventory reports, sales order reports, and other available material and devises plans to meet fluctuations in warehousing operation.
Acts as a liaison between the site leaders and the customers and keeps each informed on matters of policy procedure and production performance / problems.
Establishes budgets for the facility and implements controls necessary to keep expenditures within budgetary limitations.
Provides leadership to facility staff by :
Hiring, training, developing, and scheduling competent staff
Articulating the goals of the facility and Company including but not limited to health and safety, productivity, housekeeping
Providing opportunity for success
Providing feedback and measurement of success
Manages ongoing relationships and interactions with customers, vendors and carriers working to assure adherence to contractual agreements.
Will ensure that employees are trained, as necessary. This includes cross-training to ensure efficient skill levels, soft skills training, and certification in accordance with company guidelines and government regulations.
Responsible for product safety and conducting audits.
Assumes additional related responsibilities as required.

EXPERIENCE

Ten (10) years distribution experience (some of which in a 3PL environment)

Five (5) years of managerial experience

COMPETENCIES

SKILLS

Strong interpersonal and communication skills– both written and verbal with the ability to develop relationships at all levels in the organization.

Exceptional hands-on Warehouse Management System (WMS) knowledge.

Thorough knowledge of company equipment

Thorough knowledge of company policies and procedures

Service oriented with strong customer interaction skills and commitment

Ability to make sound decisions independently to obtain desired results

Strong interpersonal skills and a proven leadership ability within a solid team environment

Able to create own control tools through effective M.S. software applications knowledge primarily in excel & word

Strong analytical skills with the emphasis on financial reports

Exceptional planning skills

Goal focused with demonstrated ability to manage multiple tasks / projects in a fast-paced environment with a high attention to detail.

Ability to interpret financial spreadsheet information.

Pack Manager experience is preferred.

Excellent time management and organization skills, with the proven ability to juggle and reprioritize based on business requirements.

Ability to create a high-performance team focused on system, process, and people excellence.

OUR WAY” CULTURE – (TEAM | CUSTOMER | COMPANY | WORLD)

Collaborative team player who can relate to people at all levels of the organization.

Professional communication style with the ability to clearly articulate with confidence in group and individual situations.

Capability to engage and lead team members in continuous improvement initiatives.

Collaborates, recognizes, and inspires positive morale across the team.

Leads by example the Company Our Way values.

As a leader brings a customer service attitude into daily interactions with team members.

As a leader is consistent and fair with the application of Metro policies and procedures.

Looks for ways to say “Yes” to the customer (internal and external).

Approachable, positive interpersonal style.

Maintain open honest relationships.

HEALTH & SAFETY

Fulfills the duties of a Manager under the Occupational Health and Safety Act including safety, violence and harassment laws.

Takes appropriate actions and follows-up on JH&SC recommendations.

Ensures all team members are aware of the potential hazards of their job and how to eliminate or control the hazard.

Performs workplace inspections to ensure and address safety concerns where team members are not complying with safe work practices and policies.

Conducts daily inspections of material-handling equipment, racking and dock door and plates.

Ensures all general building maintenance and repairs are completed.

Ensures safety accident and incident reports are completed and partnering with Human Resources facilitates and early and safe return work to eliminate or reduce lost-time incidents.

MEASUREMENT

Meets or exceed organizational governance for set compliance metrics in Best Practice WMS control and process standardization.

Measure success based upon continuous site improvement results (Cost vs Budget, Accuracy and Inventory Control, Process Compliance and Implementation Success).

Ensure Site WMS best practice metrics meet or exceed standard.

EDUCATION

A Bachelor’s Degree in business management with a focus on operations management, materials management.

CERTIFICATIONS

A designation in logistics management is preferred.

WORKING CONDITIONS

Able to work a flexible work schedule when required.

Must be willing to travel.

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