What are the responsibilities and job description for the Operations Supervisor position at Metro Supply Chain USA Inc?
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Metro Supply Chain (MTH) is a division of Metro Supply Chain, a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada’s Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.
The Operations Supervisor is responsible for all aspects of the organization’s warehouse operations, including but not limited to receiving, inventory control, picking, loading, safety, and security. They coordinate operations with 3rd-party loading services and ensure customer support through accurate, on-time shipments. They are also responsible for planning, organizing, leading, and directing the activities of the warehouse personnel.
RESPONSIBILITIES
- Ensuring an organization's employees adhere to policies, processes, and standards of performance and behavior in the pursuit of daily work.
- Develop and maintain proper practices and methods that adhere to Metro Supply Chain as well as our client standards.
- Support rolling out new processes to the team and ensuring training is supported to the ground level.
- Train, and supervise reporting personnel in all designated areas.
- Lead inventory processing, to ensure product availability for timely customer shipments and ensure compliance with the organization’s lead time goals
- Ensure all inbound, outbound, and reverse logistics documentation is performed with accuracy & efficiency
- Maintain targets, objectives, and goals throughout the warehouse and driver return process
- Implement/supervise safe practices and ensure all are compliant with Occupational Health and Safety Act
- Ensure runs are 100% and stage in correct order to maintain an efficient morning load out
- Supervise all dock searches
- Maintain warehouse product placement
- Lead process for loading recycles & manage loads
- Ensure drivers are following all warehouse procedures when dropping & picking up product
- Correct labeling of product
- Staging in appropriate area
- Sorting of all waste
- Ensure safe practices
- Coordinate communications effectively with internal and external clients
- Assist in annual reviews for all warehouse associates
- Ensure national level reports are completed on daily basis
EXPERIENCE
- Previous experience as a Warehouse Supervisor or a similar leadership position with proven success
- College diploma in Business Management or 3 years of relevant experience in the Supply Chain/Distribution/Transportation industries
- Must be able to communicate effectively in English, both written and verbal
COMPETENCIES
- Customer Centricity
- Fostering Culture
- Collaboration
- Problem Solving & Decision Making
- Managing Through Change
- Developing Self & Others
- Planning & Results Orientation
- Communication
- Always Improving Mindset
- Business & Financial Savvy
REQUIREMENTS
- Strong working knowledge of warehouse operations and leadership
- Time management skills and the ability to delegate
- Excellent leadership and organizational skills
- Strong communication and interpersonal skills
- Proficiency in Microsoft Office and data entry software
- Excellent analytical and problem-solving skills – solution oriented
- Adequate knowledge of warehouse data systems
- Outstanding customer service skills and leadership
- Able to conduct effective dock meetings with all warehouse personal & motivate staff
- Ability to train employees on new procedures
- Providing feedback on group and individual performance to management according to standard operating procedures
- Ability to provide constructive criticism
- Ability and desire to learn new methods and systems
- Participating in the hiring, evaluating, training, restructuring, and occasional termination of team members
