Reach Operator

Reporting to the Operations Supervisor the MHE Operator is responsible for a variety of warehouse tasks using a Radio Frequency (RF) Scanner and various material handling equipment. Working as part of a team follows best practice processes to ensure customer service is efficient and provides accurate, good quality and on-time order fulfillment.

RESPONSIBILITIES

• The material handler plays an important role in achieving customer Key Performance Indicators (KPIs) which include productivity, accuracy and service level.
• Communicate and work with other team members to ensure proper movement of materials throughout the warehouse.
• Responsible for the handling of product for various operational processes including; receiving, order picking, shipping and inventory control.
• This role requires the use of material handling equipment and Radio Frequency (RF) technology.
• Execute all tasks following Standard Operating Procedures to ensure consistent work methods are used to achieve desired customer service levels.
• Completes material handling tasks as presented on the RF, scanning where possible avoiding manual keying.
• Participates in inventory activities including physical inventory counts and cycle counts.
• Moves empty pallets depositing them at the designated pallet holding location.
• Keeps the warehouse clean, orderly and free from obstructions with all debris placed in proper containers or designated areas.
• Operates equipment and completes tasks in a manner consistent with company health & safety policies.
• Demonstrates respect for the organization’s values, while maintaining and upholding company policies and procedures.
• MUST have truck loading experience.
• Other duties as assigned.

EXPERIENCE

• Two (2) years warehouse experience, with a minimum of (1) one-year operating material handling equipment (MHE) and a proven track record for safety.
• Previous experience with RF based Warehouse Management System (WMS), preferably Red Prairie.

COMPETENCIES

SKILLS

• Knowledge of warehouse processes including; receiving, order picking, shipping and inventory control.
• Organized and strong attention to detail.
• Able to adapt to change and easily adopt new processes required to meet changing business needs.
• Able to work in a structured environment and follow instructions.
• Previous experience with WMS Radio Frequency Scanner.
• Experience with Red Prairie WMS an asset.

“OUR WAY” CULTURE – (TEAM | CUSTOMER | COMPANY | WORLD)

• As a team member works collaboratively with Metro employees in a team-oriented environment.
• Exceptional customer service attitude.
• Looks for ways to say “Yes” to the customer (internal and external).
• Promote and support team member driven social initiatives.
• Follow established processes and achieve customer Key Performance Indicators (KPIs).
• Commitment to quality of work.
• Approachable, positive interpersonal style.
• Maintain open honest relationships.

HEALTH & SAFETY

• Without compromise maintains a safe and clean work environment.
• Follows the Occupational Health and Safety Act including Safety, Violence and Harassment laws.
• Reports any hazards in the workplace to management.
• Must not use or operate equipment in a manner that would endanger self or others.
• Must not put other workers at risk by their actions.
• Ensures safety accident and incidents are immediately reported to management.
• Completes daily Material Handling Equipment (MHE) audits identifying any possible safety hazards.

MEASUREMENT

• Productivity, Accuracy & Quality
• As defined by operational goals.
• Attendance
• Arrives at the shift briefing meeting place on-time and ready to begin work.
• Team Members arrive and leave work at their scheduled time on each scheduled day.
• Safety
• Wears appropriate clothing including PPE and Metro Team Wear.
• Full Compliance with Safe MHE Operating Procedures document.

EDUCATION

• Completion of secondary school diploma preferred.

CERTIFICATIONS

• One or a combination of the following equipment experience and certification; Raymond Reach, Dock Stocker, Counter Balance and/or Walkie. (MHE is site specific)

WORKING CONDITIONS

• Able to commit to a flexible work schedule including overtime and weekends when required.
• Works 100% of their time on the warehouse floor walking, standing and bending.
• Able to lift repetitively on average up to 50 lbs safely.
• Recognize hours of work may change.