What are the responsibilities and job description for the Operations Manager position at Metro Supply Chain?
Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada’s Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.
SUMMARY
The Operations Manager oversees warehousing activities in compliance with space availability, order fulfillment and business plans. Responsible for the overall strategic design and direction of the warehousing operations, Customer Service and Client Relationships, as well as to ensure the training of employees, setting of performance goals, organization of work, and maintenance of a safe, productive and participatory environment.
RESPONSIBILITIES
- Responsible for the success of the operation ensuring adherence to business plans and budgets.
- Oversees warehouse operations, while ensuring established operational procedures are being followed according to company standards to effectively meet / exceed customer requirements.
- Develops and following approval, implements changes to operational systems to improve the flow in customer service, order management and shipping and receiving of customer products on time and undamaged.
- Manages key performance indicators and other related measurements, providing analysis, reporting and recommendations on a timely basis.
- Reviews forecasts, inventory reports, sales order reports, and other available material and devises plans to meet fluctuations in warehousing operation.
- Acts as a liaison between site leaders and customers to keep each informed-on matters of policy procedure and production performance / problems.
- Establishes budgets for the facility and implements necessary controls to keep expenditures within budgetary limitations.
- Provides leadership to facility staff by :
- Hiring, training, developing and scheduling competent staff
- Articulating the goals of the facility and Company including but not limited to health and safety, productivity, housekeeping
- Providing opportunity for success
- Providing feedback and measurement of success
- Manages ongoing relationships and interactions with : customers, vendors and carriers working to assure adherence to contractual agreements.
- Will ensure that employees are trained as necessary. This includes cross-training to ensure efficient skill levels, soft skills training and certification in accordance with company guidelines and government regulations.
- Accountable for the facility safety programs in order to provide a safe workplace for all employees and within the regulations of local, state and federal regulations.
- Accountable for the monitoring, achievement and improving of Performance / Activity Indicators (KPIs & KAIs) pertaining to operational efficiency, quality and safety within the facility.
- Assumes additional related responsibilities as required.
EXPERIENCE
COMPETENCIES
SKILLS
EDUCATION
WHY JOIN US?
We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.
Where permissible under applicable state and local law, applicants may be subject to pre-employment drug test and background check after receiving a conditional offer of employment.