Patient Service Representative

Description

Patient Service Representative

Metro Vein Centers

Bilingual in Spanish Required

Reports to North Fort Worth & Fort Worth Clinics

Monday: North Fort Worth 8am-6pm, Tuesday & Wednesday North Fort Worth 8am-5pm, Thursday Fort Worth 8am-5pm, & Friday Fort Worth 8am-4pm.

Healthy legs feel better.

Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our industry-leading team of board-certified physicians is on a mission to meaningfully improve people's quality of life by relieving the often painful and highly treatable symptoms of vein disease-such as varicose veins and heavy, aching, swollen legs. We currently operate 50 clinics throughout 7 states with a vision of becoming the go-to vein care choice for patients nationwide.

Metro Vein Centers At-A-Glance

Welcome to vein care done differently.

• We're the fastest growing vein practice in the US-celebrating more successful organic expansion than our top 5 competitors combined.
• Our proven capital-efficient, de novo growth strategy has enabled us to open 30 clinics in the last two years, funded entirely through positive cash-flow.
• Our differentiated brand and sophisticated digital marketing strategy fuels our rapid expansion.
• Our physicians are empowered to solely focus on patient-care, with full admin and clinical staff support, marketing and patient experience best practices, and end-to-end Revenue Cycle Management all powered by Metro Vein Centers HQ.
• We proudly maintain both a best-in-class physician retention rate and an NPS of 93 across 150,000 annual patient visits-the highest patient satisfaction in the industry.
  
  

How You'll Make a Difference

Patient Service Representatives serve as an extension of the Metro Vein Centers clinical team to provide support to patients and other medical staff. This position heavily contributes to success by helping maintain office workflow time management, inventory, and improve health care delivery. Greet and interact with the patients to activate patient files, move patients through a predetermined schedule of appointments in the physician's office. Addressing inquiries and resolving complaints. Assist with insurance and billing questions.

This position demands...

• Welcomes patients and visitors to the clinic by greeting in person, via phone, email, or online chat, to provide support and services. Fields patient and family members questions and concerns
• Collect all necessary paperwork from patients and maintain accurate patient records. Scan information to patients electronic record
• Ensures appropriate actions are taken to resolve the patient's concerns
• Maintains patient accounts and records of interactions with details of inquiries, complaints, services and/or comments
• Schedule and confirm appointments
• Verify insurance and request referrals. Collect copays and balances
• Work together with the team members at the center(s) to reach center goals
• Create a comfortable atmosphere for our patients
• Prepare patients to facilitate smooth flow, and provide other general assistance to the provider and staff as necessary
• Performs other related duties as assigned
  
  

Competencies

• Excellent communication skills including active listening
• Service-oriented and able to resolve customer grievances
• Proficient computer skills with the ability to learn new software
  
  

Required Education And Experience

• High school diploma or equivalent
• 2 years customer service experience required
  
  

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.